About us
Billigence Pty Ltd is a specialist in the delivery of market-leading Business Intelligence and CRM solutions. Headquartered in Sydney, Australia and with offices in Prague, London, Frankfurt and Singapore our passion is data and our focus is the delivery of end-to-end solutions via a talented team of skilled professionals.
We are partners with leading edge software platforms including Snowflake, dbt, Tableau, Alteryx, Collibra, and Salesforce.
What we are looking for:
Microsoft Dynamics 365 CRM Consultant to help design, implement, and optimize CRM solutions aligning to business needs.
The ideal candidate will have strong expertise in D365, business process mapping, and stakeholder management, with the ability to align technology with customer engagement strategies.
Key Responsibilities:
- Assess business requirements and translate them into effective CRM system solutions.
- Implement CRM best practices, optimized workflows, and process improvements to enhance operational efficiency.
- Lead end-to-end system implementation, including customization and configuration tailored to business needs.
- Collaborate with cross-functional stakeholders across sales, marketing, and customer service to streamline processes and improve customer engagement.
- Manage data migration, cleansing, and integration with other business systems to ensure data accuracy and consistency.
- Develop and deliver user training, comprehensive documentation, and ongoing support to drive user adoption.
- Monitor system performance, providing actionable insights and recommendations for continuous optimization.
- Ensure all CRM solutions comply with data privacy and security regulations, while supporting change management initiatives to encourage successful adoption across the organization.
Essential experience required:
- 3-5 Years Microsoft Dynamics 365 (D365) Experience
- Strong knowledge of Customer Service, Sales, and Customer Insights modules.
- Hands-on experience in configuration and customization of D365 applications.
- Participation in full project cycles involving D365 implementations.
- Power Platform experience
- Proficient and hands-on in Power Automate
- Field Service Mobile App (customizations and UI design)
- C#
- JavaScript
- HTML
- Highly desirable: Hands on experience with Power BI and SSRS reporting module
Information collected and processed as part of your Billigence profile and any job applications you submit will be handled in accordance with Billigence's privacy policy.
Skills Required
- 3-5 Years Microsoft Dynamics 365 Experience
- Strong knowledge of Customer Service, Sales, and Customer Insights modules
- Hands-on experience in configuration and customization of D365 applications
- Participation in full project cycles involving D365 implementations
- Power Platform experience
- Proficient and hands-on in Power Automate
- Field Service Mobile App customizations and UI design
- C#
- JavaScript
- HTML
- Hands-on experience with Power BI and SSRS reporting module
What We Do
We are headquartered in Sydney, Australia, with offices in Europe (London, Prague, Frankfurt, Stockholm, Warsaw), Bangalore, Singapore, New Zealand & United States. Billigence is a BI Consultancy and contingent labour service company with a growing customer base of large corporations across different industries as well as young and agile internet-based businesses. We help organisations big and small build scalable AI solutions that drive value by enhancing their data governance, aligning strategy and empowering their people. As a company we source and hire innovative data enthusiasts and believe data is the most powerful asset of today's businesses. That is why at Billigence, we are helping our clients to drive the business value of their data. We do this through our data proposition comprising of data consolidation and enrichment, data visualisation and analytics and data governance components. We deliver market leading recruitment services for temporary and contract labour hires to supplement our clients workforces. Our vision is to become leaders in helping companies to transform into digital age and reach their full potential by leveraging the power of their data. Billigence also leverages partnerships with some of the world’s most innovative data companies such as Snowflake, Collibra, Alteryx, Salesforce, Tableau, dbt Labs, H2O.ai, Matillion, Google Cloud Platform, Microsoft, Keboola & others
