We are seeking an experienced Microsoft Dynamics 365 CRM operations Manager to join our team. The ideal candidate will have a minimum of 5 years of experience working with CRM Dynamics 365 Sales Enterprise Edition systems and possess strong problem-solving abilities, excellent communication skills, and proficiency in handling tickets and issue resolution.
Responsibilities:
- Oversee day-to-day CRM operations to ensure smooth and efficient functionality
- Serve as the primary point of contact for stakeholders, ensuring their needs and concerns are addressed promptly.
- Manage and resolve tickets and issues, maintaining a high level of customer satisfaction.
- Ensure effective communication and coordination with the support team to achieve project goals.
- Develop and implement project plans, including timelines, milestones, and resource allocation.
- Monitor project progress and adjust plans as necessary to meet objectives.
- Provide regular updates to stakeholders on project status and any potential challenges.
- Maintain comprehensive project documentation, including reports, manuals, and training materials.
- Minimum of 5 years of experience working with CRM Dynamics 365 Sales Enterprise Edition systems.
- Strong problem-solving abilities and analytical skills.
- Excellent communication skills to effectively interact with stakeholders.
- Experience in CRM Dynamics solution architecture.
- Substantial experience in configuring Dynamics CRM or managing a team who have done this.
- Proficiency in handling tickets and issue resolution.
- Demonstrated ability to coordinate tasks with a support team.
- Solid project management skills, including planning, execution, and monitoring.
- Ability to work under pressure and meet deadlines.
- Strong organizational skills and attention to detail.
- Monitor and identify any trends, problems, system performance or reoccurring issues
- Develop and maintain CRM dashboards, reports, and analytics to track key performance indicators and provide actionable insights.
Qualifications:
- Bachelor’s degree in engineering, computer Science, or a related field.
- Project Management Professional (PMP) certification or equivalent is a plus.
- Familiarity with Agile and Scrum methodologies is advantageous.
- 1 year contract extendable.
- Competitive salary and benefits package.
- Opportunity to work with a dynamic and collaborative team.
- Professional development and growth opportunities.
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What We Do
Innovation Team is an IT consulting company that provides a comprehensive range of specialized professional solutions and services to businesses.
Headquartered in Toronto, Canada, and branches serving other regions in the world, Innovation Team seeks to assist businesses operating in various industries to achieve their business objectives and to perform their day-to-day operations as competently and as efficiently possible.
Our solutions and services are delivered at the hands of some of the most dedicated professionals in the field. In providing our scope of offerings, we work closely with vendors/manufacturers, experienced consulting firms, and system integrators; ensuring all our clientele receive optimum and timely services, consistently.
