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About the Role
We are looking for an experienced Delivery Manager to lead and manage complex, largescale delivery programs across multiple clients. This strategic leadership role is suited for a senior delivery professional with a strong background in enterprise program management, client engagement, stakeholder communication, and team leadership. You will be accountable for ensuring high-quality delivery, profitability, and client satisfaction across a portfolio of projects.
Key Responsibilities
- Provide end-to-end leadership for complex delivery programs across global clients, ensuring successful execution within time, scope, and budget.
- Drive strategic planning, execution, and delivery of multi-million-dollar programs across diverse domains and technologies.
- Act as the primary escalation point for delivery-related issues, with a strong focus on proactive risk management and mitigation.
- Lead large, cross-functional teams (onshore/offshore) and delivery managers; mentor and build a high-performing delivery organization.
- Collaborate closely with Sales, Pre-Sales, Solution Architects, and Account Managers to support business growth and expansion opportunities.
- Ensure adherence to SLAs, KPIs, and governance processes across programs.
- Manage budgets, forecasts, and P&L responsibilities for assigned accounts or programs.
- Foster strong client relationships with C-level stakeholders; serve as a trusted advisor for digital transformation and innovation initiatives.
- Drive continuous improvement, operational excellence, and the adoption of best practices across delivery teams.
Required Skills & Experience
- 15+ years of IT services experience with a minimum of 10+ years in program/delivery management roles.
- Proven track record of delivering complex, enterprise-scale programs involvingdigital technologies, cloud, data, or application modernization.
- Experience managing multi-year engagements with Fortune 500 or global clients.
- Strong leadership skills with the ability to influence and drive decisions at theexecutive level.
- Excellent communication, stakeholder management, and client-facing skills.
- Deep understanding of SDLC, Agile, DevOps, and hybrid delivery models.
- Financial and contractual acumen including P&L ownership and governance.
- Strong problem-solving skills and the ability to work under pressure in a dynamicenvironment.
- Hands-on experience or strong understanding of Microsoft Technologies such as:
- Azure DevOps (ADO) as a project management tool
- Agile Project Management
- Power BI
- React
- Game development is a plus
- Test Automation Frameworks understanding
- Power Automate
- ServiceNow or similar ticketing systems
- Note: Familiarity with at least one of the above tools is essential.
Preferred Qualifications
- Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
- PMP / PRINCE2 / SAFe / ITIL certifications are a plus.
- Experience working with global delivery models (onshore, offshore, nearshore).
Skills Required
- 15+ years of IT services experience
- 10+ years in program/delivery management roles
- Proven delivery of complex enterprise-scale programs involving digital technologies, cloud, data, or application modernization
- Experience managing multi-year engagements with Fortune 500 or global clients
- Strong leadership and executive-level influence; ability to lead large cross-functional teams and mentor delivery managers
- Excellent communication, stakeholder management, and client-facing skills (C-level engagement)
- Deep understanding of SDLC, Agile, DevOps, and hybrid delivery models
- Financial and contractual acumen including P&L ownership and governance
- Familiarity with at least one Microsoft technology/tool such as Azure DevOps, Power BI, React, Power Automate, ServiceNow, or Test Automation Frameworks
- Strong problem-solving skills and ability to work under pressure in a dynamic environment
- Bachelor's or Master's degree in CS, Engineering, or related field
- PMP / PRINCE2 / SAFe / ITIL certifications
- Experience working with global delivery models (onshore, offshore, nearshore)
- Game development experience
Ascendion Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ascendion and has not been reviewed or approved by Ascendion.
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Fair & Transparent Compensation — Feedback suggests many consider pay fair for the market, particularly on higher‑billing client assignments where pay is timely. Perceptions of acceptable compensation appear stronger when initial offers are negotiated well.
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Leave & Time Off Breadth — Employer‑verified listings indicate access to paid holidays, PTO, and sick leave. Feedback suggests time off is serviceable and present across core categories.
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Wellbeing & Lifestyle Benefits — Employer materials highlight mental health support, EAP/wellness resources, and remote/flexible work options. These offerings contribute to quality‑of‑life support alongside core benefits.
Ascendion Insights
What We Do
Ascendion is an AI-native software engineering disruptor helping businesses innovate faster, smarter, and with greater impact. We partner with enterprise clients across North America, the UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth. Learn more at ascendion.com. Engineering to the Power of AI™, AAVA™, EngineeringAI, Engineering to Elevate Life™, Enterprise PlatformsAI, Data & InsightsAI, ExperienceAI, GCCAI, OperationsAI, Platform EngineeringAI, ProductAI, and Quality EngineeringAI are trademarks or service marks of Ascendion®. AAVA™ is pending registration. Unauthorized use is strictly prohibited.
