We are looking for a Microsoft 365 Optimization Specialist to support our IT Operations team with an ongoing Microsoft 365 optimization project. The role will focus on improving the use, management, and governance of Microsoft 365 services while the internal IT team continues to handle day-to-day infrastructure operations.
The ideal candidate will have hands-on experience with Microsoft 365 administration, SharePoint Online, Microsoft Teams, Power Platform, and automation tools. They will help optimize existing environments, improve workflows, strengthen governance, and support the adoption of Microsoft Copilot solutions.
Project Duration: 6+ months
Working Hours: US time zone
English Level: B2 or higher (conversational English required)
- Support Microsoft 365 administration, configuration, and optimization initiatives.
- Review and improve Microsoft 365 governance, policies, and operational processes.
- Manage and optimize SharePoint Online sites, permissions, and collaboration structures.
- Support Microsoft Teams administration and configuration.
- Develop and optimize workflows using Power Platform, particularly Power Automate.
- Support the implementation, configuration, and adoption of Microsoft Copilot and Copilot Studio.
- Review and improve access management, security settings, and environment configurations.
- Identify opportunities to automate repetitive tasks and improve operational efficiency.
- Collaborate with the IT Operations team to assess existing processes and implement improvements.
- Document configurations, workflows, governance standards, and optimization recommendations.
- Hands-on experience with Microsoft 365 administration and optimization.
- Experience with SharePoint Online and Microsoft Teams administration.
- Practical knowledge of Power Platform, particularly Power Automate.
- Familiarity with Microsoft Copilot and Copilot Studio.
- Understanding of Microsoft 365 security, access management, permissions, and governance.
- Experience reviewing existing environments and identifying opportunities for improvement.
- Strong analytical and problem-solving skills.
- Ability to document technical processes and communicate recommendations clearly.
- Conversational English at B2 level or higher.
- Availability to work in the US time zone.
- Experience with Microsoft 365 governance frameworks and best practices.
- Knowledge of Microsoft Entra ID and identity and access management.
- Experience with Power Platform environment management and Data Loss Prevention (DLP) policies.
- Experience implementing AI-powered solutions or automating business processes using Microsoft Copilot.
- Relevant Microsoft certifications.
Skills Required
- Hands-on experience with Microsoft 365 administration and optimization
- Experience with SharePoint Online administration
- Experience with Microsoft Teams administration
- Practical knowledge of Power Platform, particularly Power Automate
- Familiarity with Microsoft Copilot and Copilot Studio
- Understanding of Microsoft 365 security, access management, permissions, and governance
- Experience reviewing existing environments and identifying improvement opportunities
- Strong analytical and problem-solving skills
- Ability to document technical processes and communicate recommendations clearly
- Conversational English at B2 level or higher
- Availability to work in the US time zone
- Experience with Microsoft 365 governance frameworks and best practices
- Knowledge of Microsoft Entra ID and identity and access management
- Experience with Power Platform environment management and Data Loss Prevention policies
- Experience implementing AI-powered solutions or automating business processes using Microsoft Copilot
- Relevant Microsoft certifications
What We Do
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us. Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients. Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.
