The Sr. Manager of Digital Product Management is the owner of all facets of their product and must be adept at working across all phases of product management. Entrepreneurial by nature, this person is accustomed to taking ambiguous products and turning them into well run operations that create meaningful value both for the customer and the company. With a strong background as a Digital Product Manager, this person will both help to define the product management function, and through their performance help elevate Quest to best in class. Willingness to roll up their sleeves and dive into the details, while simultaneously able to craft stories for executive and customer presentation is a must.
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
This position is hybrid and will require 3 days on site in Schaumburg, IL.
Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program
- Blueprint for Wellness
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 MyDay off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education Career advancement opportunities and so much more!
Strategic and delivery leader for core interoperability orders and results solutions and supporting analysis, implementation, self-service, and automation tools.
Set vision and develop strategy, define and deliver optimized client and partner experiences throughout the orders and results interface journey
Deliver high quality HL7 and FHIR interfaces for core orders and results, both inbound and outbound interfaces.
Partner on new test products, specialized integration solutions, new EHR certification and validations, focusing on simplified integrations, reduced level of effort, driving time to market and reduced turn-around time.
Partner with the Business to confirm understanding of customer need, align on scope, manage a roadmap and related financials, and regularly prioritize product development efforts.
Regularly collect and analyze the Voice of the Customer, industry trends, disruptors, and current competition.
Ensure comprehensive competitive information on market penetration, product capabilities and initiatives are maintained.
Understand Quest clients by leading research stakeholder feedback, customer feedback, benchmarking, and journey mapping to develop deep understanding of clients' needs and inform client attraction, engagement, and retention.
Translate overall vision into product roadmap and delivery; evangelize solutions to associated teams and partners
Regularly present product strategy, roadmap progress, and performance metrics to senior leadership and executive steering committees to secure buy-in and resources.
Accountable for the results of the Digital products assigned; Assess long-term viability of product features aligned to expected business outcomes and benefits, building opportunities to maintain or improve Quest's competitive position.
Provide input on business plans/initiatives/marketing programs, to drive sales effectiveness, operational efficiency, and strategic congruence.
Own end-to-end digital and data journeys; Work with the Design Team to inform User Experiences, Wireframes, prototypes, customer journeys, personas, corresponding data journeys and content that bring the journeys and product strategies to life.
Collaborates with business partners on the creation of business cases and serves as two-in-a-box with the Business Owner to manage the product digital and related data lifecycles / journeys.
Accountable for the definition/refinement of the backlog of Epics and related Features to enable Agile ARTs to deliver prioritized business value.
Proactively identify short- and long-term product/process improvement, bring forward innovative ideas and opportunities as part of collaboration with the team, leads and key business partner.
Promote an environment that encourages collaboration, initiative, continuous improvement, learning and the generation of innovative ideas and solutions.
Manage existing solutions and data. Identify and manage solutions and related data within the domains of improving member satisfaction, utilization management and risk arrangements.
Work with Interoperability Vendor Management team to define and track strategic interoperability opportunities with key EHR partners.
Mentor and guide digital product manager and digital product analysts on the team.
Lead cross-functional teams to drive product strategy and execution.
Act as a subject matter expert for interoperability within the organization.
Required:
10 or more years of Product Management with progressive responsibilities.
8 or more years of experience in healthcare interoperability, including experience with HL7 and FHIR interfaces.
5 or more years of experience in Agile ways of working and related product management.
5 or more years of experience with client implementations and delivering interoperability solutions.
5 or more years utilizing design thinking.
Demonstrated experience in setting product vision and strategy.
Preferred:
Scaled Agile (SAFe) Product Management certification or experience.
Experience in healthcare interoperability in a lab setting.
Required Work Experience:
5+ years product management required
Preferred Work Experience:
3 years healthcare experience
Lab experience preferred
2+ years Product Management experience Preferred
Education
- Bachelor’s Degree BS in Comp Science (Preferred)
Master’s Degree MBA (Preferred)
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Skills Required
- 5+ years product development
- 3 years healthcare experience
- 2+ years Product Management experience
- Bachelor's Degree in Computer Science
- Master's Degree in Management Information Systems
What We Do
Quest Diagnostics (NYSE: DGX) empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 47,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives. The company offers physicians the broadest test menu (3,000+ tests), is a pioneer in developing innovative new tests, is the leader in cancer diagnostics, provides anatomic pathology (AP) services, & interpretive consultation through its medical & scientific staff of about 900 M.D.s & Ph.D.s. The company reported 2020 revenues of $9.44 billion. Quest Diagnostics offers the most extensive clinical testing network in the U.S., with laboratories in most major metropolitan areas, & in Mexico, the UK & India. The company also operates four esoteric laboratories, 40 outpatient AP laboratories, & 160 smaller, rapid-response laboratories. Patients may have specimens collected in any of the company’s approximately 2,250 patient service centers. On a typical workday, testing is performed for about 550,000 patients. Quest Diagnostics empowers healthcare organizations & clinicians with state-of-the-art connectivity solutions. The company is the leading provider of pre-employment drugs-of-abuse screening for employers & risk assessment services for the life insurance industry. It is the world’s 2nd largest provider of clinical trials testing for new pharmaceuticals. More information is available at www.questdiagnostics.com. Language Assistance / Non-Discrimination Notice Asistencia de Idiomas / Aviso de no Discriminación 語言協助 / 不歧視通知 www.QuestDiagnostics.com/home/nondiscrimination
