Human Resources Manager, HR East
Full Time, 80 Hours Per Pay Period, Day Shift
Covenant Health Overview:
Covenant Health is the region’s top-performing healthcare network with 10 hospitals, outpatient and specialty services, and Covenant Medical Group, our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area’s largest employer. Our more than 11,000 employees, volunteers, and 1,500 affiliated physicians are dedicated to improving the quality of life for the more than two million patients and families we serve every year. Covenant Health is the only healthcare system in East Tennessee to be named a Forbes “Best Employer” seven times.
Position Summary:
Under limited supervision, performs and/or supervises a variety of human resources functions, including, but not limited to personnel transactions, assistance with comp/benefits administration, employee relations, and recruitment and selection, and site-specific HR administrative functions. Primarily provides for effective administration of established personnel policies and procedures set forth by Corporate Human Resources administrators. May supervise human resource associates, coordinators, and/or clerical staff.
Responsibilities- Ensures the effective administration of the organization’s human resources programs.
- Serves as a member of the management team, or attends management team meetings as necessary to provide information regarding specific human resources issues.
- Provides technical assistance to employees, supervisors and managers regarding employee relations issues and personnel policies, practices, and regulations; provides or arranges for training sessions as appropriate.
- Monitors organization policies and practices for compliance with various legal requirements (e.g. FLSA, EEO, FMLA, ADA, etc.). Provides related counseling, technical assistance, and training to employees and supervisors.
- Monitors and oversees Covenant’s annual performance management process.
- Collaborates with system HR representatives to recommend/develop and implement human resources policies and guidelines that are consistent with organizational goals as well as applicable legal and professional guidelines.
- In association with the HR Service Center, coordinates the proper management of personnel records, including the proper maintenance, storage, transfer, and review of personnel records and employee information.
- In association with Employment Services, coordinates employee recruitment, selection, employment and retention processes in order to provide adequate staffing of agency/facility operations; develops and implements procedural guidelines for related internal processes.
- Works with Learning & Leadership Development to provide (or coordinates through external sources) specific training courses for organization employees/managers on various human resources issues.
- In association with Covenant Health’s Benefits Department, oversees the effective administration and communication of all employee benefit programs including health insurance, flexible benefits programs, employee assistance programs, workers compensation and organization-specific programs.
- Advises managers on employee disciplinary issues; encourages progressive discipline when appropriate, ensuring that actions adhere to all relevant rules and policies. May assist managers in the development of appropriate disciplinary documentation, ensuring that all procedural requirements are met.
- Oversees investigations concerning organization human resource matters and maintains confidential files and reports as required; strictly follows established procedures related to confidentiality of data.
- Administers local HR Budget.
- May coordinate quarterly training and information sessions and provide associated data for annual audit reports.
- Performs associated duties as assigned or requested.
Minimum Education:
Completion of a bachelor's degree at an accredited four-year college or university, preferably in human resource management or a closely related field
Minimum Experience:
Minimum of five (5) years of progressively responsible professional-level Human Resource work in a supervisory capacity including at least three (3) years direct experience in the area of employee relations.
*Note: Candidates who do not meet the education and experience requirements listed above may qualify with an equivalent combination (i.e. 8 years) of college coursework and full-time work experience in a professional HR capacity including at least three (3) years direct experience in the area of employee relations.
Licensure Requirement:
Preferred Professional HR Certification (e.g. PHR, SPHR, etc.)
Skills Required
- Bachelor's degree from an accredited four-year college or university, preferably in human resource management or a related field
- At least five years of progressively responsible professional-level human resources experience in a supervisory capacity
- At least three years of direct employee relations experience
- Equivalent combination of eight years of college coursework and full-time professional HR experience may substitute for education and experience requirements
- Professional HR certification such as PHR or SPHR
What We Do
Covenant Health is a not-for-profit, community-owned integrated healthcare delivery system headquartered in Knoxville, Tennessee. It operates a regional network of hospitals and medical services across East Tennessee, providing acute and specialty care—including cardiology, cancer care, neurology, imaging, rehabilitation, urgent care, and behavioral health. Its mission is to improve the quality of life in the communities it serves through better health.
