The Role
Oversee IT methods, procedures, policies, service-level compliance, KPIs, change management, CMDB records, and quality controls. Develop user communications, maintain intranet and website content, and build business process improvements, applications, workflows, forms, surveys, and BI dashboards using SharePoint, InfoPath, Power Platform, and Microsoft 365. Provide second-level Office 365 support and coordinate standardized communications and surveys across geographically distributed operations.
Summary Generated by Built In
SERVICE DIMENSIONS
Financial Data: Substitute delegate to Head, Procedures & Methods
People Data: Manage HSE records of 200 personnel
Production Data: 3 office locations, 2 logistics bases, 5 production sites and 30+ remote sites
Statistical Data: 24 telecom links; 3450 personnel computers; 810 network printers; 4171 mailboxes; 3500 Windows
accounts; 350 servers; 4700 desk phones; 2000 radio sets; 1300 GSMs; 290 smartphones; 65 satellite phones; 6500
network sockets; 200 applications. Jobholder’s activities have impact on the quality of IST services in the Affiliate.
ACTIVITIES
Methods and Procedures
• Follow up of IST project methodology and quality compliance
• Monitor compliance of IST teams and contractors with Service Level Agreements and Key Performance Indicators
• Ensure regular update of IST procedures, policies and processes (Common, Operational and Strategic)
• Ensure regular update of IST procedures, policies, processes published in Company Management System (CMS)
• Monitor implementation of IST procedures, policies and processes in line with COMPANY Group standards
• Contact experts / specialists when necessary and follow-up information system quality control
• Study and drive improvements where possible of existing policies, procedures and processes
• Ensure the various IST teams keep their inventory up to date in the CMDB.
Communications
• Develop IST email communication templates, trackable with analytics.
• Take part in the validation of communication messages to users using the IST change management framework.
• Develop and publish validated user communications (awareness, changes, major activities, crisis) to appropriate
audience through various available media (email, intranet, desk phone, CBIS, SMS)
• Take part in the continuous improvement of the IST intranet and check regularly accuracy of IST documentation and intranet
publications.
Web Operations
• Propose, design and implement Business Process Improvement using SharePoint Workflows and InfoPath forms
• Design and build applications and Business Intelligence dashboards with Power Platforms (Power BI, PowerApps,
Power Automate, etc.) and the various Office 365 tools
• Monitor and perform regular update of the IST website content as required by technology and current events
• Act as second level technical support and contact person to company users on the various Office 365 tools
• Act as IST focal person to all entities for the development and standardization of surveys in the affiliate (design,launch,reports)
CONTEXT AND ENVIRONMENT
Large affiliate spread over 3 geographical cities and with numerous fields: onshore, offshore, and deep-offshore, with Oil and
Gas projects and production activities ongoing concurrently. Electrical power instability and dependence on limited external
service providers. Complex environment with simultaneous operations; requiring strict governance and quality control to
achieve and maintain compliance with COMPANY group guidelines, company rules and policies. Process lapses may impact
service delivery, business entities and the image of IST. Inadequate methods administration can affect IST services, cause
loss of man hours, audit failures and a bad Company image.
ACCOUNTABILITIES
• Ensure good quality control of IST processes and services through implementation of procedures and policies.
• Monitors IST performance and compliance to group standard through regular updates of KPIs and SLAs
• Ensure good records of IST evolution via Change management control and compliance to policy.
• Promote good image of IST via communication to users and quality control of IST Services.
HSE OBJECTIVES
• Comply with HSE objectives applicable to COMPANY staff
Requirements
QUALIFICATIONS / EXPERIENCE REQUIRED
• B.Sc. / B.Eng. in Computer Science/Engineering with 7 years’ professional experience in Information Technology (preferably
in methods role).
• Extensive knowledge of current and developing IS/IT industry solutions and a thorough understanding of how those solutions
could / should be used to best meet the needs of in-house client business entities.
• Good IS problem diagnosis and analytical abilities and a good knowledge of technical writing.
• Good reporting and interpersonal / communication skills.
Skills Required
- Bachelor of Science or Bachelor of Engineering degree in Computer Science or Engineering
- Seven years of professional experience in Information Technology, preferably in an IT methods role
- Extensive knowledge of current and emerging information systems and information technology solutions
- Thorough understanding of applying IS/IT solutions to meet internal business needs
- Strong problem diagnosis and analytical abilities
- Knowledge of technical writing
- Good reporting and interpersonal communication skills
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The Company
What We Do
AEWA is a Nigerian leading consulting firm that provides specialized workforce solutions for companies across a variety of industries within West Africa, offering services including recruitment, outsourcing, global HR, and training.
