Implementation Consultant MES · Full-Time · Exempt · US Remote · Up to 50% Travel
You're not just another name in an email thread.
We're a small, tightly-knit implementation team helping manufacturers get the most out of their MES software. When a customer is shut down and can't produce a single thing, you're the person who picks up the phone. When a new site needs to go live, you're the one who makes it happen. If you thrive on client relationships, technical problem-solving, and never having the same day twice — read on.
What You'll Do
You'll split your time roughly between client-facing work — trainings, requirements sessions, ongoing support calls — and hands-on technical work configuring and customizing customer Orbis environments. You're the person customers rely on when things go sideways, and the one they celebrate with when a go-live goes smoothly.
Day to day, you'll:
- Lead discovery sessions and translate customer requirements into configured solutions
- Configure and customize customer Orbis sites using SQL and established best practices
- Deliver customer trainings and drive successful system adoption
- Manage your own tasks, timelines, and deliverables across multiple concurrent projects
- Triage urgent customer issues and reprioritize quickly when it matters
- Leverage AI tools to work faster and smarter
- Partner with Sales, Product, and Support to share field insights and flag risks
- Collaborate across US, Irish, and Manila teams on global implementations
What You Bring
- 2–4 years of experience in implementation, consulting, or professional services
- Comfort with SQL and a foundational understanding of how software is built and configured — you don't need to be a developer, but there will be a technical interview round for you to demonstrate your expertise
- Strong communication skills — you genuinely enjoy client conversations, even the long ones
- The ability to juggle competing priorities, drop a task mid-stream, and pick up another without losing your place
- Sharp attention to detail and a sense of urgency when customers need it most
- Bachelor's degree or equivalent real-world experience
- Manufacturing or industrial software background is a plus
- Comfort working across time zones with a global team
Why Join Us
Small team. Big visibility. Real ownership from day one.
You'll know — and be known by — leadership. Our directors know exactly who you are and what you're working on. You'll spend real time with the people running the team and get a broad view of the business — not a siloed view from one narrow lane.
Global team, tight-knit culture. You'll collaborate regularly with colleagues in the US, Ireland, and Manila.
AI-forward environment. We're actively integrating AI tools into how we work. You'll be set up with cloud access and expected to use AI as a genuine force multiplier from the start.
Ready to own it? Apply now.
Skills Required
- 2-4 years experience in implementation, consulting, or professional services
- Comfort with SQL and foundational understanding of software configuration
- Strong client-facing communication and training skills
- Ability to manage multiple concurrent projects and reprioritize under pressure
- Sharp attention to detail and sense of urgency for critical customer issues
- Bachelor's degree or equivalent real-world experience
- Willingness and ability to travel up to 50%
- Experience working across time zones with global teams
- Manufacturing or industrial software background
- Familiarity or comfort using AI tools as part of the workflow
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