Merkle | Salesforce Solution Architect

Job Description:

Merkle Aotearoa | Auckland | Permanent | Full time | R1107698

• Flexible/hybrid working environment with 3 days in office (or client site)
• 5 weeks annual leave (after 2 years of service) plus additional wellness days each year
• Grow your career with learning opportunities from our people, platforms & partnerships
• A collaborative, innovative and supportive team across Auckland and Wellington, and tapping into a global talent network

About us

Merkle Aotearoa are a leading digital transformation consulting firm focused on creating connected experiences for the people of Aotearoa. We’re a proud part of the dentsu group, Asia Pacific’s largest and most awarded agency network. For Merkle, this means we focus on delivering connected experiences for our customers customer, using human centred design principles and actionable data/insights to implement world class Salesforce solutions.

We partner with organisations to accelerate the design and delivery of strategy, and to lift organisational performance to meet the evolving market. Our focus is to create the conditions for an organisation, and the people within it, to thrive by leveraging best practice insights tailored to client context to create innovative solutions.

What your role and typical day might look like

As a Solution Architect at Merkle Aotearoa, you will be supporting the delivery of Salesforce solutions as one of our subject matter experts. This means leading the design of solutions, overseeing and supporting delivery activity and uplifting overall capability of the practice.  To do this successfully, you will support our customers in understanding their requirements to design solutions and advise on overall application and integration architectures where appropriate.  You will also be a key contributor in helping our internal teams with pre-sales activities, proposing solutions to enable optimal customer experiences, and providing effort estimates and planning delivery roadmaps

Fundamentally, the role is about providing exceptional solution architecture.  You’ll help companies and Senior Executives understand how to derive maximum value of their cloud ecosystems and leverage their data to better understand their customers, make better informed decisions, optimise processes and deliver outstanding experiences.

Responsibilities could include

• Requirement analysis of client problems, design and development of solutions that meet client needs and follow best practice.
• Development of architecture designs that could span multiple cloud platforms and on-premise applications, applying appropriate integration patterns, security controls and devOps considerations.
• Appropriate and accurate documentation to support solutions and delivery, including options papers to empower stakeholders to make informed decisions.
• Supporting pre-sales activities by creating high-level solution architecture, design, estimation and delivery planning.
• Provide mentorship and leadership to junior team members and contribute to the overall practice capability.
• Provide timely and relevant feedback to support the development of others and the performance of the team.
• Interact with client-team members to clarify requirements, demonstrate solutions and their value and gather feedback.

A bit about you

• 2+ years as a client-facing Architect or Solution Lead role, delivering Salesforce solutions at an enterprise level. Experienced and certifications in core Salesforce CRM (Sales, Service, Cloud). Experience and certifications in other areas such as Marketing Cloud, Revenue Cloud/CPQ is a bonus.
• At least 5 years’ experience in software development and/or technical consultant role delivering enterprise level Salesforce implementations with a sound understanding of Java/C#/HTML/JavaScript would be beneficial.
• A good understanding of, and collaborating in, agile delivery methodology environments
• Strong communication and facilitation skills, able to ask effective clarifying questions to uncover requirements, root cause problems, and communicate architecture clearly with technical and non-technical audiences.
• Experience from a professional services or consulting environment.
• A tertiary qualification in a computer science or information systems highly desirable but not essential.
• A natural collaborator, supporting different teams across the practice.
• Experience in supporting pre-sales and RFP/RFI processes.

Become a champion for meaningful progress

At Merkle and dentsu Aotearoa, our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.

We’re committed to creating a workplace where everyone feels seen, heard, and valued. If you want to belong to a one global network where opportunities are limitless – we look forward to welcoming you.

Next Steps
Share your details and interest with Merkle Aotearoa via our dentsu careers page and we’ll be in touch.

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