Membership Specialist

POSITION SUMMARY

Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area. The Employee shall be responsible for the overall duties in the Front Desk Area. Responsibilities entail Multi-tasking the Clerical and Data Entry of memberships, Silver Sneakers applicants, Programs, Swim lessons. Must be capable of operating a Multi-line Phone System, and keep track of potential member and guest visits. Employee is expected to project a Professional image at all times.

ESSENTIAL FUNCTIONS

1. Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention. Must be cordial, cheerful, and greet all members, guests, program participants, & other staff and be attentive to their overall needs.
2. Conduct interviews and/or tours responsive to the needs or prospective members, or notify designated personnel for tours, as specified by each branch. Sells memberships.
3. Builds relationships with members; helps members connect with one another and the YMCA.
4. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
5. Applies all YMCA policies dealing with member services.
6. Must be capable of Multi-Tasking, operating a computer, and our Daxko software.
7. Must have knowledge of memberships, programs, and ability to explain upon request.
8. Receipting Sales and Purchases. Each Team Member is responsible for maintaining adequate count and record of cash flow. Every cash drawer should be counted, balanced, and recorded at the beginning and end of each shift.
9. Answer all incoming calls and refer calls to specified people or departments. Always be sure to greet your caller in a professional manner and announce who you are when answering the phone.
10. Must be capable to process all overall clerical and data entry tasks pertaining to Membership.
11. Must maintain adequate records for Members, Court Reservations, Guest Visits, Program Registrations, Equipment Checkouts, towel rentals, and all snack bar sales, etc.
12. Open and Close the building as scheduled. Follow all Opening and Closing Procedures. If you are scheduled to open a branch, a no call/no show can be grounds for dismissal, dependent upon circumstances. Repeating instances of opening late is grounds for dismissal. If you are scheduled to close a branch, leaving a facility unsecured in any way is subject to disciplinary actions up to termination, dependent upon the severity of the violation.
13. Register Participants for Swim Classes and any other Scheduled Programs.
14. Accurately maintaining and balancing cash flow.
15. Reducing the intake of counterfeit money by marking all money taken in with a counterfeit pen to verify authenticity.
16. Hand out towels and/or equipment; Monitor the locker rooms as required.
17. If there is a question asked that you do not know the answer, please refrain from responding “I DO NOT KNOW”. Always take a name and number, research by asking Management and get back with that person or make sure that you know someone will be responding to that member or guest.
18. Attend all employee meetings as required.
19. Follow all policies and procedures of the YMCA of Metropolitan Columbus, GA.
20. Perform other duties, as assigned.

YMCA COMPETENCIES

• Mission Advancement: Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fundraising.
• Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
• Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Strives to meet or exceed goals and deliver a high-value experience for members.
• Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

QUALIFICATIONS

• Certifications required within 30 days of hire: CPR/AED, and First Aid.
• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

WORK ENVIRONMENT & PHYSICAL DEMANDS

• While performing the duties of this job, the employee is often required to: climb stairs, bend, stoop, kneel, twist, reach with hands, sit, stand for an extended period of time, walk, lift and/or move up to 50 pounds, have finger dexterity, grasp, perform repetitive motions, talk, hear and have visual acuity.