Membership Specialist- Recruitment focus

Job Title: Membership Specialist, Recruitment Focused
Department: Mission Delivery
Location: Pima County, Arizona
Status: Full-Time, Non-Exempt

Position Summary

Girl Scouts of Southern Arizona is seeking a results-driven Membership Specialist to lead recruitment efforts that expand girl and adult membership across Pima County. This position is responsible for proactive outreach, lead conversion, community engagement, and volunteer recruitment in support of council membership goals.

The Membership Specialist plays a critical role in driving access to the Girl Scout Leadership Experience by cultivating relationships, guiding families through registration, and supporting the development of sustainable troops. This is an outreach-focused role requiring consistent follow-up, strong communication skills, and comfort working toward measurable growth targets.

Essential Responsibilities

Membership Recruitment and Growth

• Conduct proactive outreach to prospective girl members and adult volunteers via phone, email, text, and in-person engagement
• Manage and track a pipeline of inquiries generated through school visits, events, digital platforms, and community partnerships
• Ensure timely and consistent follow-up to convert leads into registered members
• Guide families and volunteers through the registration process, including use of council systems
• Meet established membership growth and conversion goals

Community Engagement and Events

• Plan, coordinate, and execute girl and adult recruitment events in schools and community settings
• Represent Girl Scouts of Southern Arizona at school functions, community fairs, networking events, and public gatherings
• Deliver clear and engaging presentations to families and community stakeholders
• Collaborate with school administrators and community partners to secure recruitment opportunities

Volunteer Recruitment and Support

• Recruit and onboard new troop leaders and volunteers in alignment with council standards
• Provide first-year leader guidance and connect volunteers to appropriate resources and training
• Support troop sustainability efforts and assist in addressing challenges with professionalism

Data Management and Reporting

• Maintain accurate records in Salesforce and other council systems
• Track outreach activity, event participation, and membership metrics
• Submit required reports and updates in accordance with council timelines
• Ensure compliance with safety policies, background screening procedures, and confidentiality standards

Qualifications

• Bachelor’s degree preferred or equivalent combination of education and relevant experience
• Experience in sales, recruitment, admissions, community outreach, nonprofit engagement, or lead conversion strongly preferred
• Demonstrated ability to conduct outbound outreach and manage follow-up processes
• Strong presentation and public speaking skills
• Excellent organizational and time management skills
• Proficiency with CRM systems and Microsoft Office applications
• Ability to work evenings and weekends as required for events
• Valid driver’s license and reliable transportation

Bilingual English/Spanish highly desirable.

Core Competencies

• Relationship Building
• Goal Orientation and Accountability
• Communication and Presentation Skills
• Initiative and Persistence
• Cultural Competence and Community Awareness
• Professionalism and Integrity

Physical Requirements

• Ability to travel throughout Pima County
• Ability to lift and transport materials up to 25 pounds
• Ability to stand for extended periods during events

Work Environment

This position operates in a hybrid environment including office, school, community, and event settings. Evening and weekend work is required during peak recruitment periods.

About Girl Scouts of Southern Arizona

Girl Scouts builds girls of courage, confidence, and character who make the world a better place. Through the Girl Scout Leadership Experience, girls develop leadership skills, explore new opportunities, and build lasting community connections.

The Membership Specialist ensures that every girl has access to belonging, leadership development, and meaningful opportunity across Southern Arizona.

Girl Scouts of Southern Arizona is an Equal Opportunity Employer.

Bachelor's degree OR equivalent combinations of education, training, and/or experience that provide the required knowledge, skills and abilities to perform the responsibilities of the position

Proven Goal Achievement: Two years of sales or recruiting experience with a demonstrated ability to set, track, and meet/exceed membership and recruitment goals.

Experience with membership sales and/or volunteer recruitment is preferred.

Proven ability to exercise initiative, independent judgment and common sense in determining priorities and carrying out essential tasks

Belief in the mission of Girl Scouts and ability to communicate and model the mission to others

Previous Girl Scout experience and knowledge welcomed; not required.

Previous work experience in a non-profit or youth services environment welcomed; not required.

Strong initiative, independent judgment, and ability to prioritize tasks.

Ability to work effectively with people of diverse racial, ethnic and economic backgrounds and promote an inclusive environment

Excellent verbal and written communication skills

Flexible, self-directed, and capable of handling multiple demands.

Capable of working under pressure and handling multiple demands/heavy volume

Willingness and ability to work nights and weekends, with significant time spent outside the office.

Ability to travel as job requires

Ability to lift up to 25 lbs. regularly, up to 50 lbs. occasionally, sit, bend and reach, throughout the shift and be active in supporting programs and events

Willingness to work in a flexible work environment, including satellite property, offsite from home office, public spaces or other location as the job requires

Possess the character, skills, and ability to be a positive role model for girls and adults.

Bilingual (English/Spanish) highly desirable

Ability to successfully pass a Background Check and/or obtain an Arizona Fingerprint Card

Daily access to automobile in working condition or adequate alternative transportation. Proof of meeting Arizona State requirements regarding auto licensing, driver’s license, and liability insurance, if applicable

Each employee has the responsibility for actively supporting and promoting the Council’s commitment to diversity and for developing the Council resources through increased membership, strengthening community connections, serving girls and fund development.