The Role
Provides welcoming front-desk membership services, including customer assistance, membership and program sales, registrations, payments, refunds, account updates, facility tours, member retention outreach, and issue resolution. Maintains accurate confidential records, balances transactions, promotes YMCA programs, and collaborates with departments to support positive member experiences while following safety, privacy, and child-protection policies.
Summary Generated by Built In
The YMCA of Northeastern Ontario has been serving our local communities for over 180 years and we are committed to supporting our local families, children, adults, youth and seniors in our various programs and services today.
At the YMCA, our values and purpose drive everything that we do. As a charity, we’ve championed values of empathy, health, trustworthy, inclusiveness, respect and responsibility. Helping people develop a healthy spirit, mind and body and inspiring a sense of social responsibility is the cornerstone of our legacy of caring.
To learn more about our programs and services offered please visit our website.
To learn more about our programs and services offered please visit our website.
This job posting is for an existing vacancy and is intended to fill a current position within our organization.
We are currently looking for Membership Services Representative to join our team of committed professionals. This Full-Time Hourly position within the Association is housed at the YMCA of Northeastern Ontario’s Chippewa, location in North Bay.
Under the leadership of the Supervisor of Experience, the Membership Services Representative is responsible for all membership data entry, financial payments, and course registration. In addition, Membership Services Representatives are often the initial point of contact at the YMCA. As such, they represent the organization, making the dissemination of accurate information and courteous service critical to the success of the YMCA.
START DATE: As soon as possible
LOCATION: 186 Chippewa Street West, North Bay, Ontario
RATE OF PAY: $18.27/hr
HOURS: 30 - 40 hours per week
Major Responsibilities
- Deliver exceptional customer service by creating a welcoming and inclusive environment for all members, participants, and guests.
- Serve as the first point of contact by greeting every individual promptly, professionally, and courteously.
- Develop meaningful relationships with members while promoting the YMCA's mission as a charitable organization.
- Maintain comprehensive knowledge of YMCA memberships, programs, services, financial assistance opportunities, and promotions.
- Promote memberships, programs, and services through consultative conversations that identify the needs of prospective and current members.
- Process membership sales, renewals, program registrations, payments, refunds, and account updates accurately and efficiently.
- Ensure all membership agreements, payment authorizations, and confidential documentation are completed accurately and maintained securely.
- Conduct engaging facility tours that highlight the YMCA's programs, services, and community impact.
- Support member retention initiatives by completing follow-up calls, outreach, and ongoing member engagement.
- Resolve member questions and concerns promptly using YMCA service recovery practices or refer matters to the appropriate supervisor when necessary.
- Accurately balance cash, debit, credit, and other financial transactions while following YMCA financial procedures.
- Maintain a clean, organized, and welcoming Membership Services area.
- Collaborate with colleagues across all departments to ensure seamless member experiences.
- Participate in staff training, meetings, and ongoing professional development.
- Follow YMCA policies and procedures, including Child Protection, health and safety, privacy, and emergency protocols.
- Perform other related duties as assigned.
- Ontario Secondary School Diploma (OSSD).
- Minimum of two (2) years of customer service, sales, hospitality, recreation, or related experience.
- Demonstrated ability to provide exceptional customer service in a fast-paced environment.
- Strong interpersonal, communication, and relationship-building skills.
- Ability to confidently promote memberships, programs, and services.
- Strong organizational skills with excellent attention to detail.
- Ability to prioritize multiple tasks while maintaining accuracy.
- Intermediate computer proficiency and experience working with point-of-sale, membership management software, Word, and Excel is considered an asset.
- Ability to work independently and collaboratively within a team environment.
- Current Standard First Aid and CPR-C (or willingness to obtain within the required timeframe).
- Current and satisfactory Police Record Check with Vulnerable Sector Screening.
What We Offer
As a charity and community-based organization, we know how important connection and wellness is, and we offer a workplace that invests in people. We provide:
- Free YMCA membership for you + your family
- Discounts on camps, child care, and recreation programs
- Paid vacation + personal/sick days
- Comprehensive health & dental, including vision + wellness supports (chiro, massage, mental health, naturopathy & more!)
- Employee & Family Assistance Program with counselling, coaching, legal + financial supports
- Life, disability, and accident insurance coverage
- YMCA Federation Pension Plan
- Mileage reimbursement
- Team events + staff recognition
- Learning & development opportunities
- Explore different YMCA roles and career paths
HOW TO APPLY
If you would like to work in a family friendly environment, please apply, by website only, with a cover letter and resume by November 20, 2026 to the attention of the Personnel Committee.
Please ensure that your cover letter and resume both specify the job title of the position that you are applying for.
All applicants are thanked for their interest in this position. However, only those selected for an interview will be contacted. If contacted and you require a disability related accommodation in order to participate in the recruitment process, you must advise the Human Resources Department.
Please note that successful candidates will be required to submit a current and satisfactory Police Record with Vulnerable Sector Check for review prior to starting employment. Police records are reviewed on an individual basis, and any offences are considered in relation to the nature of the position and its responsibilities, particularly in working with children and vulnerable populations. A positive record does not automatically disqualify a candidate from employment.
Please note that candidates invited for an interview will be required to submit three professional references.
YMCA of Northeastern Ontario is an equal opportunity employer that is dedicated to maintaining a fair and equitable work environment. All of our employees and job applicants will be promoted or employed solely on the basis of their abilities and qualifications.
Educational credentials completed outside of Canada require an Educational Evaluation along with your credentials. If you do not have an evaluation document, please visit https://www.wes.org/ca/. or https://www.icascanada.ca. Applications submitted without an evaluation document may not be considered.
Skills Required
- Ontario Secondary School Diploma (OSSD)
- At least two years of customer service, sales, hospitality, recreation, or related experience
- Exceptional customer service experience in a fast-paced environment
- Strong interpersonal, communication, and relationship-building skills
- Ability to confidently promote memberships, programs, and services
- Strong organizational skills and attention to detail
- Ability to prioritize multiple tasks while maintaining accuracy
- Intermediate computer proficiency
- Experience with point-of-sale and membership management software, Microsoft Word, and Microsoft Excel
- Ability to work independently and collaboratively
- Current Standard First Aid and CPR-C certification, or willingness to obtain within the required timeframe
- Current and satisfactory Police Record Check with Vulnerable Sector Screening
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The Company
What We Do
YMCA of Northeastern Ontario is a nonprofit charitable organization serving North Bay and Greater Sudbury. It strengthens communities and helps individuals lead healthier lives through health and fitness, aquatics and swimming, child care, youth and community programs, employment services, and immigrant services. Its mission emphasizes personal growth, community involvement, leadership, and development of spirit, mind, and body while supporting local families, adults, and seniors.
