The Role
Serve YMCA members and guests, provide membership and program information, answer phones, conduct tours, process registrations and payments, prepare deposits, manage facility access, handle complaints, maintain lounge areas, and support opening and closing procedures. The role also includes clerical tasks, safety and cleaning protocols, confidentiality, and completion of required background checks, CPR, First Aid, and YMCA training.
Summary Generated by Built In
Description
POSITION SUMMARY:
This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions, and performing various clerical duties.
ESSENTIAL FUNCTIONS:
Greet and serve members and guests
- Meet and greet members (by name) and visitors in a positive and professional manner as a representative of the YMCA; ensures the security of the facility enforcing policy regarding visitors.
- Give membership and program information to walk in and phone customers.
- High knowledge of program information at all times.
- Conduct facility tours as needed
Answer telephones in a prompt courteous manner
- Understand and able to use phone system.
- Provide all needed information on phone messages taken and given to correct individual or forward on voicemail.
Receipt money transactions and program sign-ups
- Member sign up and program registration all done correctly and in a speedy manner.
- Enter receipt information correctly for membership and programs.
- Be accountable for all money collected during your shift.
- Prepare end of shift deposits and reports
Serve as Check-Point when needed
- Perform facility access control duties by checking member's cards, issuing locker keys and entering visitors in the visitor computer program.
Other
- Serve as liaison between members and program supervisors
- Handle and solve member complaints
- Make Coffee, Keep Member Lounge area tidy
- Open and Close facility as appropriate for assigned shift
- Responsible for upholding all staff safety requirements including cleaning protocols throughout the day, as required by my department.
- Additional duties as assigned by supervisor
Requirements
QUALIFICATIONS:
- Excellent verbal and communication skills
- Successfully complete State of Florida Criminal History Background Check requirements as well as meet the Association’s policies on background screening
- One to two years prior customer service experience
- Professional appearance and behavior
- Able to prioritize and meet deadlines
- Able to maintain confidentiality
- Positive attitude
- Must be a self starter, with high energy and a positive attitude
- Adhere to drug/alcohol/smoke free workplace policy
- Employment is contingent upon completing required Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse. Details: https://info.flclearinghouse.com
CERTIFICATIONS AND TRAINING REQUIREMENTS:
- CPR and First Aid Certifications required
- Completion of YMCA of the USA Child Abuse and Neglect class
- Completion of the YMCA’s Blood Borne Pathogens training
- Staff Safety Requirements/Cleaning Protocols
- Additional training classes as recommended by Supervisor
Skills Required
- One to two years of prior customer service experience
- Excellent verbal and communication skills
- Successful completion of the State of Florida Criminal History Background Check and Association background screening requirements
- Professional appearance and behavior
- Ability to prioritize and meet deadlines
- Ability to maintain confidentiality
- Self-starter with high energy and a positive attitude
- Compliance with drug, alcohol, and smoke-free workplace policy
- CPR and First Aid certifications
- Completion of YMCA of the USA Child Abuse and Neglect class
- Completion of YMCA Blood Borne Pathogens training
- Completion of staff safety and cleaning protocol training
- Additional training classes as recommended by supervisor
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The Company
What We Do
The YMCA of Southwest Florida strengthens community through fitness, youth programs, aquatics, and family activities.
