The Katz JCC is a welcoming, vibrant, life-filled community center and a hub for connecting the greater Jewish community and the community at large together in an environment that focuses on the well-being of every individual on our campus through learning opportunities for all ages, health and wellness programming, child enrichment programming, specialty sports leagues, seasonal camps, after school programming, early childhood education, arts and cultural programs and events, inclusion programs and activities and numerous special events.
The Membership Director will create and implement a visionary plan of belonging and connections to the JCC. The director position requires an expansive view of community with a robust business plan ensuring ongoing revenue growth.
The Director will develop and implement the JCC's approach for outreach and membership sales and membership retention. This includes, without limitation:
(i) Create, promote, and implement membership enhancing operations, programs, events, and services.
(ii) Service existing members by exceeding their expectations, helping solve problems, and adding to their level of motivation to retain their commitment to JCC membership.
(iii) Cultivate meaningful relationships with members, create connections within the community, and advance a spirit of belonging
(iv) Directly supervise the Associate Membership Director, Membership Operations Manager, Database Manager, and Guest Services Lead Associates
(v) Develop new and expand existing relationships with local organizations and businesses that will enhance the visibility of the JCC and membership offerings.
Job Responsibilities:
- Through programs and messaging, enhance the sense of community and belonging unique to our JCC through relationships, messaging, branding, and strategy
- Manage all aspects of customer relations and satisfaction, strategic campaigns to recruit new members, best practices for retaining members, direct creative incentives, and promotions.
- Extend the JCC’s outreach to local community businesses, organizations, and residents.
- Supervise and/or work alongside teams in the following areas: Membership team, Guest Services and Private Locker Room associates. With the Director's leadership, these teams will develop and implement processes and protocols to optimize the member experience
- Cultivate a sense of community by interacting with members and guests in-person and through communications touchpoints, develop ongoing practices within the membership team for relationship stewardship
- Oversee the membership budget by reviewing data and prepare annual membership budget in collaboration with the finance team
- Develop and execute a commission driven sales experience that will motivate staff within the sales team to set goals and strive to meet or exceed those goals.
- Design and deliver appropriate staff onboarding, ongoing learning opportunities, and regular evaluative practices.
- Possess exceptional customer service skills with ability to multi-task in a fast-paced environment.
- Ability to utilize Customer Relations Management software to collect, analyze and report customer data to identify trends, strategize marketing efforts and identify insights through reporting and visualization features.
- Design, develop and deliver membership initiatives that attract new users, mitigate attrition, and inspire previous users to re-engage with the Katz JCC.
- Provide frequent analysis of membership and marketing statistics and report to the executive team and the board of directors.
- Develop, manage, track, implement and report on membership initiatives and goals for new growth and ongoing retention of existing member base.
- Implement and direct a robust vision and application of prospect outreach which may include incentivizing sales and goal achievements within all departments of the JCC.
- Work with membership committees to develop policies, programs, and services for attracting new membership and retaining existing members.
- Work alongside all departments within the JCC to enhance the member experience and attract new prospects. Ensure that employee staffing patterns are maintained and meet budgetary goals and requirements.
Required Education & Experience:
- Bachelor’s or master’s degree in business administration preferred and/or 5+ years’ experience in sales, customer engagement and management.
- Must possess excellent oral and written communication skills
- Must possess excellent computer skills including but not limited to: Microsoft Office, Member Management software (e.g., Salesforce, Daxko Operations, Efinesstri, Quattro or the like)
- Experience creating, implementing, and executing a prospect and member journey with a CRM software.
Additional Technical Requirements:
- Advanced Level PC skills: Microsoft Office Suite – Excel, Word, PowerPoint, and Microsoft Access.
- Ability to perform work that is routine and strong attention to details
- Knowledge of systems and functionality.
- Ability to work in cross-functional teams.
- Excellent project management, customer service, organization, and time management skills.
EEO Statement:
The Jewish Federation of Southern New Jersey, and our family of agencies, is an Equal Employment Opportunity employer. We do not discriminate based upon a person’s actual or perceived gender, race, creed, color, sex (including pregnancy), affectional or sexual orientation, gender identity or expression, marital/civil union status, domestic partnership status, familial status, religion, national origin, nationality, ancestry, age, veteran or military status, disability that does not prohibit performance of essential job functions, or other legally protected characteristics.
The Federation participates in the E-Verify program.
The Federation is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need assistance or an accommodation due to a disability, you may contact us via the link on this posting. EOE
Skills Required
- Bachelor's or master's degree in business administration preferred
- 5+ years of experience in sales, customer engagement, and management
- Excellent oral and written communication skills
- Excellent computer skills, including Microsoft Office and member management software
- Experience creating, implementing, and executing prospect and member journeys using CRM software
- Advanced proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Access
- Strong attention to detail and ability to perform routine work
- Knowledge of systems and functionality
- Ability to work in cross-functional teams
- Excellent project management, customer service, organization, and time management skills
What We Do
The Jewish Federation of Southern New Jersey cares for those in need, enhances Jewish life and ensures the continuity of a vibrant Jewish community locally, in Israel and around the world. The Federation, a comprehensive communal organization, is committed to promoting and enhancing Jewish life throughout Southern New Jersey. The Federation, which was founded in 1922, serves the Jewish community in Camden, Gloucester and Burlington counties. It is the third largest Jewish Federation in New Jersey. Its hub is the 108,000 square foot Harry and Jeanette Weinberg Jewish Community Campus, which opened in 1997. The Campus includes (1) the Betty and Milton Katz Jewish Community Center (JCC), which houses a wide range of recreational, fitness, social, cultural and educational programs, including senior programs, (2) the Samost Jewish Family and Children’s Service (JFCS), which provides specialized senior health, counseling and support programs, (3) The Jewish Community Foundation, the planned giving and endowment arm of the Federation, (4) Jewish Federation Publications, which provide a bi-weekly newspaper and bi-monthly magazine to the community, (5) the Jewish Community Relations Council, the human relations, public policy, and social advocacy agency of the Jewish Federation of Southern New Jersey and one of America’s most reliable and steadfast allies of the State of Israel, (6) the Department of Jewish Education and Continuity, which promotes and encourages Jewish enlightenment, identity and commitment, and (7) The Federation administrative offices. Jewish Senior Housing and Healthcare Services (JSHHS), an agency of the Federation, is located at the Jewish Geriatric Home, also in Cherry Hill, and operates the nursing home and three low-to-moderate income apartment buildings and adult day care programs. (www.jewishsouthjersey.org)
