We’re on a mission to deliver riveting storytelling for all of America. At The Washington Post, you’ll help reinvent news. Our work is driven by a deep investigative spirit and enhanced by innovation to bring audiences closer to the stories that matter most.
About Our TeamThe Washington Post is powered by the passion and talent of our people. It takes all of us to reinvent news. Beyond our award-winning Newsroom and Opinions teams, we work across many departments, including Brand & Events, Communications, Customer Care, Engineering & Product, Finance, Human Resources, Legal, Marketing & Advertising, Print Operations, and Sales.
Why This Role Matters
The Washington Post is seeking an experienced membership coordinator to lead the customer relationship efforts for a new premium membership tier. This role is pivotal in building and launching a high-end product that caters to the needs of influential leaders and executives who want to be part of the Post’s new thought leadership councils. The ideal candidate will have extensive experience in the B2B membership space, with a proven track record of managing relationships for top-tier executive audiences.
What Motivates You
You are committed to advancing The Washington Post’s mission of becoming the world's leading news organization.
You are passionate about utilizing data to inform and enhance digital marketing strategies that drive subscriber engagement and retention.
You foster a team environment that values open communication, continuous learning, and innovative problem-solving.
How You'll Support The Mission
Client Relationship Management:
Member Engagement: Build and maintain strong relationships with C-suite executives and thought leaders, ensuring a seamless, white-glove experience tailored to their needs.
High-Touch Customer Service: Provide proactive, solutions-oriented support, anticipating member needs and delivering timely, personalized assistance across all touchpoints.
Exclusive Experience Management: Oversee member onboarding, renewals, and ongoing interactions, curating premium experiences that enhance engagement and retention.
Strategic Communication & Insights: Act as a trusted point of contact, delivering relevant insights, updates, and opportunities that add value to members’ professional and business goals.
Performance Tracking and Reporting:
Assist with system administration, membership engagement, and overall product success, providing regular reports to senior management.
Utilize data and insights to continuously refine and improve the membership offering and sales approach.
The Skills and Experience You Bring
Bachelor’s degree in Business, Marketing, Communications, or a related field
Minimum of 3 years of experience in B2B sales or product management, specifically targeting executive audiences.
Proven track record of building and selling high-end products to c-suite executives, policy leaders, and thought leaders.
Strong understanding of the media industry and the needs of executive-level clients.
Exceptional communication, negotiation, and relationship-building skills.
Strategic thinker with the ability to develop and execute innovative sales and marketing strategies.
Experience in planning and managing high-profile events and producing thought leadership content.
Ability to work as part of a collaborative team in a fast-paced environment.
Wherever you are in your life or career, The Washington Post offers comprehensive and inclusive benefits for every step of your journey:
Competitive medical, dental and vision coverage
Company-paid pension and 401(k) match
Three weeks of vacation and up to three weeks of paid sick leave
Nine paid holidays and two personal days
20 weeks paid parental leave for any new parent
Robust mental health resources
Backup care and caregiver concierge services
Gender affirming services
Pet insurance
Free Post digital subscription
Leadership and career development programs
Benefits may vary based on the job, full-time or part-time schedule, location, and collectively bargained status.
The salary range for this position is:
$85,100 - $127,700 AnnualThe actual salary within this range will depend on individual skills, experience, and qualifications as they relate to specific job requirements. This position may be eligible for a bonus or incentive program, and a member of the Talent Acquisition team will discuss bonus payment terms and conditions during the interview process.
Learn more about The Post at careers.washingtonpost.com.
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What We Do
The Washington Post is an award-winning news leader whose mission is to connect, inform, and enlighten local, national and global readers with trustworthy reporting, in-depth analysis and engaging opinions. The Post is as much a tech company as it is a media company, combining world-class journalism with the latest technology and tools so readers can interact with The Post anytime, anywhere. Our approach is always the same– shape ideas, redefine speed, take ownership and lead. Every employee, every project, every day.
Why Work With Us
Rapidly growing, this team is committed to creating excellent experiences and products worthy of our tradition and our future. Our dedication to innovation, excellence and integrity are at the core of what we do, and why our employees are proud to call The Post their home.
