East Bank Club is looking to add a Membership Advisor. Do you have a passion for fitness? Able to make connections with others? This could be the perfect opportunity!
Facilitate memberships; assist prospective new and existing members and guests in a professional, efficient manner. Keeping service uppermost in mind at all times.
Rate of Pay: $23.00 per hour, plus bonus potential based on team’s performance.
This role is considered entry-level.
Full-Time Schedule:
- Sunday: 9:00am-4:00pm
- Monday: 11:00am-7:30pm
- Tuesday: 11:00am-7:30pm
- Wednesday: 9:30am-6:30pm
- Thursday: off
- Friday: 11:00am-7:30pm
- Saturday: off
*Schedule is subject to change based on business needs
Responsibilities:
- Work with prospective new members
- Assist with all aspects of membership, including sales, reinstatements and conversions.
- Arrange and provide tours for prospective members
- Accommodate walk-in requests for membership information or tours
- Enter all membership inquiries into Keep Me prospecting software in a timely manner
- Maintain prospect list on a daily basis, including all follow up, status updates and notes
- Sign up new members
- New Member Orientation
- Process new member paperwork
- Issue, stock and create New Member Gifts
- Issue referral gifts and update referral log weekly
- Responsible for assigned individual Sr. project
- Knowledge of all membership policies and reasons behind them
- Check email and voicemail regularly and follow up promptly
- Reinstate memberships
- Corporate accounts
- Inactivate memberships
- Assist as a Member Services Representative
- All other job duties as assigned by management.
Requirements
- Previous sales experience
- Excellent oral communication and customer service skills
- Ability to handle multiple tasks at once
- Work well under pressure and in a fast-paced environment
- Self-starter; takes initiative
- Some college or sales experience preferred
Benefits
Time Off & Retirement
- Paid Time Off
- 401(k) with company match up to 3%
- Value Sharing (Profit sharing)
- Holiday Bonus
- Paid Parental Leave
Health & Wellness:
- Comprehensive health, vision, and dental insurance
- HSA and FSA enrollment options
- Short- & Long-Term Disability options
- Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
- Long-Term Care options: Coverage up to 50% of annual income
- Accident and Critical Illness Insurance
- EAP (Employee Assistance Program)
- Pet Insurance through MetLife
Employee Perks:
- Free workout privileges
- Employee discounts in the Pro Shop, Spa & Salon services and in the Market
- Parking and transit benefits (pre-tax deduction)
- Access to Tickets at Work discounts
- Tuition reimbursement
East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.
Skills Required
- Previous sales experience
- Excellent oral communication and customer service skills
- Ability to handle multiple tasks at once
- Ability to work well under pressure and in a fast-paced environment
- Self-starter who takes initiative
- Some college
- Sales experience
What We Do
A veritable Chicago institution, East Bank Club is recognized as the country's most gracious and dynamic fitness, sports and dining facility. Located in Chicago's River North neighborhood, the Club opened its doors in 1980 and employs more than 400 employees. East Bank Club has set the standard for first-class hospitality and excellence in the fitness industry, a standard exemplified by each employee. The bonds employees create with fellow staff, members and the Club itself keep members and employees returning day after day. Career options at the Club include positions in customer service, fitness, spa and salon, and food and beverage, among many other opportunities. Each and every employee is a valued and vital member of the East Bank Club team. East Bank Club employees find pride in the Club's status as an industry leader. The Club is considered the gold standard in the industry, with state-of-the-art equipment, extensive programming, a wide array of amenities, and excellent and highly qualified staff. Employees are encouraged to utilize the Club’s workout facilities to fully embrace the Club’s ethos to live well. In addition, the Club offers highly competitive wages and benefits. East Bank Club employees are committed to helping our members live well. More than half of the Club’s employees have been committed to this goal for five years or more. That is what happens when you work for an industry leader. That is what happens when your employer sets the standard. That is what happens when you focus on health that goes beyond fitness. It takes a simple commitment. Are you ready?
