Meetings Experience Manager

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. 
The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

The Meetings Experience Manager supports the American Cancer Society’s mission by planning and executing impactful, on-brand meetings throughout their life cycle from inquiry to evaluation. They collaborate with stakeholders to ensure meetings and events are resource-efficient, engaging, and aligned with organizational goals. This role involves planning, managing logistics, managing attendee experience, and driving continuous improvement through feedback and innovation. The meeting and event portfolio assigned to this role may include closely partnering with senior leaders on such as the Office of the CEO and Corporate Affairs and may include executive level engagements such as Board of Directors meetings, executive leadership forums and gross top donor cultivation events. The position also provides cross-team support and independently resolves issues within company guidelines.

*This is a remote position*

ESSENTIAL FUNCTIONS:

• Qualifies new meetings through detailed discovery process to align stakeholder needs with meeting’s objectives. (5%)
• Serve as lead planner for assigned meetings, managing stakeholder collaboration, meeting design, logistics, budgeting and service/vendor coordination. (50%)
• Provides regular project updates, milestone tracking, risk assessment, and key deliverables to stakeholders. (10%)
• Oversee other aspects of meeting services (internal and external) for assigned meetings including venue sourcing, site inspections, registration, travel and tech integrations to ensure seamless, inclusive, people-first experiences that meet stakeholder goals and maximize ROI. (10%)
• Provides onsite meetings/event support, monitors/manages vendor performance and ensures quality control during events. (10%)
• Tracks data, analyzes trends, collects feedback and recommends process improvements to enhance future meetings. (10%)
• Maintains strong stakeholder relationships, manages inquiries, and contributes to internal communications and knowledge sharing. (5%)

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required: Bachelor's Degree.
• Preferred Degree: Bachelor's Degree.
• Certificate(s) or License(s): CMP Preferred. 
• Years of experience:  5 – 10 years in meeting and event planning.
• Driver’s License Required.

KNOWLEDGE, SKILLS, AND ABILITY:

• Knowledge and understanding of GBTA’s Strategic Meetings Management components and maturity index.
• Knowledge and understanding of EIC’s Accepted Practices Guidelines for meeting planning (or similar).
• Experienced in meetings management technologies (CVENT, Groupize, etc.)
• Strong negotiation and contract administration skills, ensuring favorable terms and service quality.
• Professional presence to engage with executive level stakeholders.
• Demonstrated experience managing multiple simultaneous projects involving cross-functional teams within budgetary and schedule constraints.
• Tactical and strategic project management experience managing teams involved in multiple activities.
• Strong financial acumen and cost control knowledge.
• Strong interpersonal, customer service and communication skills to navigate organizational dynamics effectively.
• Ability to use business acumen to drive strategic, forward-thinking solutions aligned with company initiatives.
• Demonstrates integrity and courage to lead problem-solving with vision and purpose.
• Self-motivated and able to work with limited, remote supervision.
• Demonstrated work ethic, integrity and professional conduct.
• Proficient in Microsoft Office for planning and presentation needs.

TRAVEL REQUIREMENTS:

• Travel (25%) may be required.

PHYSICAL REQUIREMENTS:

• Some evening and weekends may be required.
• Limited physical effort is required.
• Limited exposure to physical risks.

The starting rate is $68,000 to $75,000. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.