Our Technical Support Representative opportunity would see you supporting a leading medical device manufacturer’s software update needs on equipment based in hospitals, pharmacies and other clinical settings. The current product line being supported is an automated medication dispensing system.
The part-time, as-needed schedule for this opening will primarily be scheduled service appointments averaging 30 hours per week.
This opening has potential to grow into supporting the dispensing system’s field service demand by traveling to customer sites as needed.
Responsibilities:
Install software patch remotely and verify proper functionality post upgrade
Responds to, evaluates and prioritizes assigned service orders and customer inquiries pertaining to hardware, software, networking, customer service and other computer-related technologies
Provides quality technical customer service in a professional, responsive, empathetic, reliable, patient, resourceful and assured manner
Effectively documenting all steps taken to service the request in the appropriate tracking system
Handles problem recognition, isolation, resolution, and follow-up for routine customer problems, escalating and/or collaborating to solve more complex issues to advanced team members or department management
Obtains and maintains proper vendor credentialing to service all customers in their respective coverage area as needed
Sets scheduled availability within systems so that notification of new work can be received
Job Requirements:
Associate degree in biomedical or computer related field or 1-3 years of equivalent related technical support of PC experience preferred. High school diploma and 1 year of related experience required
Must have intermediate trouble shooting abilities in the disciplines of electronics, mechanics and electromechanical systems
Must possess a valid driver’s license and reliable method of personal transportation to assigned sites
Strong communication skills and ability to provide exceptional customer support required
This position requires a considerable amount of pushing, pulling, stooping, bending, and must be able to lift up to 70 lbs
Ability to clear hospital vendor credentialing requirements, including proof of vaccination status, required
Must reside in the United States
Preferred Experience:
Experience as a military technician, in field service as a computer technician or other complex electronics technician preferred.
Experience supporting automation equipment in a healthcare setting a plus
A+ certification preferred
IQVIA MedTech CFS takes the approach to helping customers drive healthcare forward in this challenging and fast-paced environment. We help customers accelerate results, improve patient outcomes, and unleash new opportunities.
Benefits: This position is not eligible for our Medical Benefits.
Vaccine/Immunization/Hospital Credentialing Requirement: A required function of this job requires individuals to enter various healthcare facilities. Thus, upon selection, individuals must complete healthcare facility credentialing process. To obtain credentials, individuals must meet the immunization requirements specified by the facility. Individuals are typically required to have completed/up to date: Measles, Mumps & Rubella vaccine, Varicella (chicken pox) vaccine, Negative Tuberculosis (TB) Test, Tetanus, Diphtheria & Pertussis (Tdap) vaccine, Hepatitis B vaccine, Influenza vaccine (seasonal), and COVID-19 vaccine primary series (heavily enforced by most facilities, some require booster(s)). Please note, IQVIA complies with all applicable laws regarding reasonable accommodations or exemptions for religious, medical, or other legally protected reasons, however, our client’s requirements may supersede this.
*Please note: Due to the nature of this role, it is not eligible for Visa sponsorship.
#LI-CES
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role is $27-$30 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.Skills Required
- High school diploma and 1 year of related experience
- Associate degree in biomedical or computer related field or 1-3 years equivalent technical support experience
- Intermediate troubleshooting abilities in electronics, mechanics, and electromechanical systems
- Valid driver's license and reliable personal transportation to assigned sites
- Strong communication skills and ability to provide exceptional customer support
- Ability to push, pull, stoop, bend, and lift up to 70 lbs
- Ability to clear hospital vendor credentialing requirements, including proof of vaccination status
- Must reside in the United States
- Experience as a military technician, field service computer technician, or complex electronics technician
- Experience supporting automation equipment in a healthcare setting
- A+ certification
IQVIA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IQVIA and has not been reviewed or approved by IQVIA.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, spanning medical/dental/vision plus programs like telemedicine, EAP resources, and additional insurance options. Feedback suggests the health offering is a meaningful part of the overall rewards package, though details can vary by location and plan design.
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Retirement Support — Retirement benefits include an employer match structure that supports employee contributions through a defined formula. This adds steady long-term value to total rewards beyond base salary.
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Leave & Time Off Breadth — Time off offerings include vacation/paid time off, holidays, and flexibility themes, with some roles described as having discretionary or unlimited time-off models. This can make the package feel more attractive even when cash compensation is viewed as only mid-range.
IQVIA Insights
What We Do
IQVIA (NYSE:IQV) is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise. IQVIA Connected Intelligence™ delivers powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients. With approximately 70,000 employees, IQVIA conducts operations in more than 100 countries. To learn more, visit www.iqvia.com.
