Our MedTech Field Service Agents employ their technical and customer service experience by collaborating with healthcare professionals and technicians. You will be responsible for coordinating technicians, assisting with their needs to complete the job, interacting with the customer and coordinating the support of an on-site team. This is a great opportunity to develop and advance your technical skills!
Job Responsibilities:
- Assist field service staff with scheduling, coordinating work, tools, and everyday needs for field work.
- Set-up and organization of equipment and workstations
- Conduct routine checks and records data from product tests after installation and configuration
- Provide ongoing communication and customer support to on-site hospital staff.
- Provide on-the-job training (OTJ) for new hires.
- Complete other duties at the discretion of management
Schedule:
- Workers will work an assignment-based schedule with 40 hours commitment per week
- This is primarily a remote home-based role with travel as required by the project.
Required Qualifications:
- High school diploma or equivalent required
- Minimum of 1-2 years of demonstrated project coordination experience including scheduling of technicians and interacting with clients.
- An active and unrestricted driver license and a personal vehicle for local work-related assignments are required for this position. Travel time and mileage are reimbursed.
- Ability to sit and stand for long periods of time and lift up to 25 pounds required
- Ability to clear hospital vendor credentialing requirements, including proof of vaccination status
- Position may/will require up to date immunizations.
Preferred Qualifications:
- Hardware - Software – field service coordination of schedules and assignments
- Comfortable with Microsoft and other industry related data entry and platforms
IQVIA MedTech CFS takes the approach to helping customers drive healthcare forward in this challenging and fast-paced environment. We help customers accelerate results, improve patient outcomes, and unleash new opportunities.
Benefits:
- This position is eligible for our Medical Benefits.
Vaccine/Immunization/Hospital Credentialing Requirement: A required function of this job requires individuals to enter various healthcare facilities. Thus, upon selection, individuals must complete healthcare facility credentialing process. To obtain credentials, individuals must meet the immunization requirements specified by the facility. Individuals are typically required to have completed/up to date: Measles, Mumps & Rubella vaccine, Varicella (chicken pox) vaccine, Negative Tuberculosis (TB) Test, Tetanus, Diphtheria & Pertussis (Tdap) vaccine, Hepatitis B vaccine, Influenza vaccine (seasonal), and COVID-19 vaccine primary series (heavily enforced by most facilities, some require booster(s)). Please note, IQVIA complies with all applicable laws regarding reasonable accommodation or exemptions for religious, medical, or other legally protected reasons, however, our client’s requirements may supersede this.
Note: This role is not eligible for visa sponsorship. Candidates must have authorization to work in the US without the need for sponsorship
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role is $2-$30 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.Skills Required
- High school diploma or equivalent
- 1-2 years of project coordination experience, including scheduling technicians and interacting with clients
- Active and unrestricted driver's license
- Personal vehicle for local work-related assignments
- Ability to sit and stand for long periods
- Ability to lift up to 25 pounds
- Ability to clear hospital vendor credentialing requirements
- Current immunizations and vaccination documentation required by healthcare facilities
- Experience coordinating hardware, software, and field service schedules and assignments
- Comfort with Microsoft and other industry-related data-entry platforms
IQVIA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IQVIA and has not been reviewed or approved by IQVIA.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, spanning medical/dental/vision plus programs like telemedicine, EAP resources, and additional insurance options. Feedback suggests the health offering is a meaningful part of the overall rewards package, though details can vary by location and plan design.
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Retirement Support — Retirement benefits include an employer match structure that supports employee contributions through a defined formula. This adds steady long-term value to total rewards beyond base salary.
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Leave & Time Off Breadth — Time off offerings include vacation/paid time off, holidays, and flexibility themes, with some roles described as having discretionary or unlimited time-off models. This can make the package feel more attractive even when cash compensation is viewed as only mid-range.
IQVIA Insights
What We Do
IQVIA (NYSE:IQV) is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise. IQVIA Connected Intelligence™ delivers powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients. With approximately 70,000 employees, IQVIA conducts operations in more than 100 countries. To learn more, visit www.iqvia.com.


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