Every morning, 11,000 Americans wake up and begin their first day of retirement. While retirement should be an exciting, empowering, and fulfilling part of one’s life, the reality today is that retirement brings along with it a fundamentally new set of challenges that make it an overwhelming time for many.
At Chapter, we believe that the current infrastructure for retirement is broken, and we’re on a mission to fix it. We’ve started by building industry leading technology to solve the first major obstacle in retirement: navigating Medicare (healthcare coverage for retirees over 65). Our products help seniors sign up, choose an insurance plan, and leverage their plan after they are enrolled. And, unlike most Medicare advisors who only search plans that pay them, Chapter searches every Medicare option nationwide. This allows us to find savings and benefits that others miss.
But our ambition doesn’t stop with Medicare — we seek to transform the way that Americans navigate and experience retirement. If this sounds exciting to you, we’d love to speak with you.
Our Commitment
Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.
Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.
Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.
We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!
How You’ll Contribute to our Mission
Chapter is looking to expand our advisory team. In this role, we impact lives daily by saving our members thousands on out-of-pocket medical costs and insuring financial stability in what should be the best chapter of their lives. As a medicare expert, you will listen, guide, teach and empathize with our members in their medicare Journey. Our advisors offer concierge-level service with our proprietary technology to guide Retirees into the top coverage for them this year and every year after. This is a full-time role.
In this role, you will spend several hours each day advising seniors via phone and email.
You should apply for this position if you are excited to set and achieve ambitious goals. We measure advisor performance based on three things:
1) Customer satisfaction
2) Customer retention
3) Number of customers enrolled
While your compensation will be tied to your performance, it does not vary based on the specific coverage you recommend, even if it is with a carrier that does not pay Chapter.
- Assess seniors’ Medicare needs with an engaging, natural, and professional demeanor.
- Provide prompt and efficient service by phone and email.
- Use Chapter’s software to identify plan options for seniors.
- Demonstrate strong prioritization skills to determine what is important.
- Educate & guide clients into the right insurance coverage for them
- Strong sense of ownership, self-motivated, driven, and able to work independently as well as fostering a collaborative environment
- Active life and health license or desire to train and become a licensed insurance agent
- Computer savvy
- Strong interpersonal skills and distinguished verbal and written communication ability
- 2+ years of prior Medicare sales experience
- Full medical, dental, and vision, premiums covered at 100% for full-time employees
- Highly covered premiums for dependent care
- Remote work environment
- $500 desk setup subsidy to set-up your unique home office
- $100/month health and wellness subsidy
- Benefit from our partnerships with Spring Health (mental health support), Rightway (care navigation), Carrot (fertility support) and OneMedical (concierge and telehealth care) to prioritize your well-being
- Equity, own what we are building
- Generous and competitive parental leave for all parents
- Paid time off (, 10 company holidays, 5 sick days, & 5 Bonus PTO days after AEP) — PTO increases after the first and second anniversaries!
The salary for this role will be the $52,000/$25.00 an hour, with uncapped commission structure (OTE 80,000 - 140,000) + equity, but it might vary depending on skills and experiences. If you think you'd be a good fit for the role, you should apply. All of our offers are based on our assessment of each individual's unique skills and experience.
What the Team is Saying
What We Do
Every morning, 10,000 Americans wake up and begin their first day of retirement. Chapter is re-inventing the way that Americans transition into retirement, starting with Medicare. We are re-authoring the retirement narrative by enabling Americans to age with purpose and security and to define their best Chapter.
For most people, Medicare is boring, bureaucratic, and confusing. But it's tremendously important. The current Medicare brokerage market is rife with misaligned incentives and path dependence that have pernicious affects on retirees. Our team and technology help retirees to navigate Medicare, including when and how to sign up, what specific plans to choose, and how to maximize the benefits from their coverage.
Chapter has built industry-leading technology to help retirees save thousands of dollars on their healthcare. We are the only Medicare advisor (and perhaps the only insurance advisor of any industry) that recommends insurance plans that do not pay us.
We build both consumer-facing software that’s highly accessible to our members and internal-facing software that uses our data integration, data modeling, and recommendation engine to give our Medicare advisors super powers.
Why Work With Us
We are a small team solving big problems. At Chapter, you'll have a major influence on the company's success and grow with us as we build a company to serve a huge addressable market. You'll also have the satisfaction of working on something that's improving the way retiring Americans engage with the government and the healthcare system.
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Employees engage in a combination of remote and on-site work.
