Every morning, 11,000 Americans wake up and begin their first day of retirement. While retirement should be an exciting, empowering, and fulfilling part of one’s life, the reality today is that retirement brings along with it a fundamentally new set of challenges that make it an overwhelming time for many.
At Chapter, we believe that the current infrastructure for retirement is broken, and we’re on a mission to fix it. We’ve started by building industry leading technology to solve the first major obstacle in retirement: navigating Medicare (healthcare coverage for retirees over 65). Our products help seniors sign up, choose an insurance plan, and leverage their plan after they are enrolled. And, unlike most Medicare advisors who only search plans that pay them, Chapter searches every Medicare option nationwide. This allows us to find savings and benefits that others miss.
But our ambition doesn’t stop with Medicare — we seek to transform the way that Americans navigate and experience retirement. If this sounds exciting to you, we’d love to speak with you.
Our Commitment
Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.
Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.
Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.
We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!
How You’ll Contribute to our Mission
Chapter is looking to expand our advisory team. In this role, we impact lives daily by saving our members thousands on out-of-pocket medical costs and insuring financial stability in what should be the best chapter of their lives. As a medicare expert, you will listen, guide, teach and empathize with our members in their medicare Journey. Our advisors offer concierge-level service with our proprietary technology to guide Retirees into the top coverage for them this year and every year after. This is a full-time role. We are currently offering a $1,500 signing bonus *to all new Medicare Advisors* *who start before June 1st, 2024
In this role, you will spend several hours each day advising seniors via phone and email.
You should apply for this position if you are excited to set and achieve ambitious goals. We measure advisor performance based on three things:
1) Customer satisfaction
2) Customer retention
3) Number of customers enrolled
While your compensation will be tied to your performance, it does not vary based on the specific coverage you recommend, even if it is with a carrier that does not pay Chapter.
What You'll Do
- Assess seniors’ Medicare needs with an engaging, natural, and professional demeanor.
- Provide prompt and efficient service by phone and email.
- Use Chapter’s software to identify plan options for seniors.
- Demonstrate strong prioritization skills to determine what is important.
- Educate & guide clients into the right insurance coverage for them
About You
- Strong sense of ownership, self-motivated, driven, and able to work independently as well as fostering a collaborative environment
- Active life and health license or desire to train and become a licensed insurance agent
- Computer savvy
- Strong interpersonal skills and distinguished verbal and written communication ability
- 2+ years of prior Medicare sales experience
Benefits and Perks
- Full medical, dental, and vision, premiums covered at 100% for full-time employees
- Highly covered premiums for dependent care
- Remote work environment
- $500 desk setup subsidy to set-up your unique home office
- $100/month health and wellness subsidy
- Benefit from our partnerships with Spring Health (mental health support), Rightway (care navigation), Carrot (fertility support) and OneMedical (concierge and telehealth care) to prioritize your well-being
- Equity, own what we are building
- Generous and competitive parental leave for all parents
- Paid time off (10 PTO days, 10 company holidays, 5 sick days, & 5 Bonus PTO days after AEP) — PTO increases after the first and second anniversaries!
The salary for this role will be the $52,000/$25.00 an hour, with uncapped commission structure (OTE 80,000 - 140,000) + equity, but it might vary depending on skills and experiences. If you think you'd be a good fit for the role, you should apply. All of our offers are based on our assessment of each individual's unique skills and experience.
Our Commitment
Chapter embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
Chapter will provide any necessary accommodation during the recruitment and selection process to an employee or applicant with a disability.
If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know.
What the Team is Saying
What We Do
Here at Chapter, we aim to help seniors not only navigate the complexities of Medicare, but also to transform the way seniors transition into and experience retirement. This is not easy, and no one else has succeeded at this endeavor. For us to achieve this mission, we have to have a deeply shared understanding of who we are and who we strive to be. We’re building team of exceptional of humans, and Chapter’s culture is built on four pillars:
Put Members First
-We relentlessly pursue opportunities to improve the lives of our members, above all else
Real Transparency, Not the Buzzword
-We share as much information and context as possible to help arm Chapterians with what they need to make their own decisions about their work
Invest in Each Other
- We believe each Chapterian has a responsibility to not only collaborate and communicate effectively, but to help those they work closely with learn and grow during their time here
Ownership Without Ego
- We think about problems from an end-to-end perspective with a strong bias to action. We are not afraid to admit when something doesn’t work and learn from that experience
Why Work With Us
A core part of our culture is the belief that every person invests in helping each other learn and grow during their time at Chapter. This isn’t just a company with a once a year review serving as the only time you receive feedback — we aim to create opportunities and an environment where small and big moments provide meaningful opportunities.
Gallery
Chapter Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Chapter NYC (not folks who are hired remote) is in-office 4 days per week. We have a beautiful penthouse office right on Union Square, and strongly believe being together helps us move want to move faster and be more collaborative.
