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Most of what makes American healthcare expensive isn’t medical care. It’s the machinery wrapped around it: disconnected systems, scheduling inefficiencies, and administrative delays that prevent patients from accessing care when they need it.
Arlo is rebuilding health insurance for small businesses from first principles by reducing friction throughout the healthcare journey and ensuring members have easier access to high-quality care.
AI is the foundation that makes this work. We use it to improve care coordination, streamline scheduling workflows, and help members access providers more efficiently.
We’re already operating at meaningful scale: profitable, hundreds of millions in premiums, tens of thousands of members covered, and growing quickly through brokers, employers, and partners. Backed by Upfront Ventures, 8VC, and General Catalyst, with a team from Palantir, YC companies, and longtime healthcare operators.
About the Role
We are seeking a Remote Medical Appointment Scheduler to coordinate appointments between members and healthcare providers while delivering an exceptional member experience.
You will be responsible for:
- Scheduling, rescheduling, and confirming member appointments
- Coordinating with provider offices and healthcare facilities
- Verifying member eligibility and appointment requirements
- Assisting members with scheduling-related questions and concerns
- Maintaining accurate scheduling records and documentation
- Supporting care coordination initiatives across the organization
What We Are Looking For
- Experience in appointment scheduling, healthcare administration, customer service, or related fields preferred
- Excellent communication and organizational skills
- Strong attention to detail
- Ability to manage multiple tasks and deadlines
- Comfortable working remotely in a fast-paced environment
Process
- 20 min Initial Screen
- 30 min Hiring Manager Interview
- 30 min Scheduling Coordination Assessment
- 30–45 min Final Interview
Target Compensation Range
$85,000 – $115,000 + performance bonus
Why Join Arlo:
High ownership: You’ll get real responsibility from day one—our high-trust team empowers you to run with big problems and shape core parts of the company.
Join an important mission: Your work directly influences how people access care and improves lives at scale.
Growth & expansion: We’re moving fast, and as we grow, your scope will grow with us—new challenges, bigger opportunities, and rapid career velocity.
Apply AI to a problem that matters: Instead of optimizing ads or cutting labor costs, you’ll use AI to fundamentally reimagine how people get healthcare.
High pace, high collaboration: We operate with velocity, first-principles thinking, and a team that works closely, openly, and with ambition.
Exact compensation inclusive of salary and any bonuses is determined based on a number of factors including experience and skill level, location, and qualifications which are assessed during the interview process.
Arlo is an equal opportunity employer. We do not discriminate based on age, race, color, creed or religion, national origin, sexual orientation, gender identity or expression, military status, sex, disability, predisposing genetic characteristics, marital status, familial status, status as a victim of domestic violence, or arrest or conviction record, as defined under New York State law.
