Media Monitoring Officer

Posted Yesterday
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Kingston, Surrey, JAM
In-Office
Entry level
Agency • Professional Services
The Role
Monitors regional and international newspapers, television, radio, websites, and social media for client mentions. Analyzes media trends, prepares newsletters and client reports, maintains monitoring feeds and system records, and escalates potential communications crises. The role also supports client account setup, service metrics, system checks, issue tracking, competitor research, and coordination with international providers.
Summary Generated by Built In
Company Description

DRT Communications Ltd. is a fully equipped marketing communications agency. Our group of professionals provide communication solutions to our clients with the sole focus of engaging their audiences into action.
From the moment we engage a client, the DRT Communications team gets right to work in developing comprehensive communications strategies that will serve their needs. The team is equipped to plan and execute public relations campaigns, develop content for electronic, print mediums, and websites, and manage communications projects from concept to completion.

Job Description

The continued monitoring and assessment of all media types, both regionally and internationally on

behalf of corporate customers, utilizing state-of the art media analytics tools and preparing customers

reports.

Responsibilities

● With the use of provided technology, scan and monitor local and international newspapers,

television, radio, Internet and social media for news items on behalf of company clients.

● Use standard tools to determine trend and other analysis of "mentions" of clients and their

products in the media.

● Compile daily newsletters.

● Monitor regional e-papers to ensure that all “mentions” are captured.

● Compose and prepare periodic reports for clients about their media occurrences.

● Prepare and send sample newsletters for prospective clients.

● Develop and update knowledge of our offerings and those of our competitors including prices.

● Setup client accounts on the system in accordance to instructions provided.

● Capture and report on all client service measurements, production, and turnaround time

metrics.

● Ensuring clients receive reports in a timely and accurate manner.

● Conduct a system wide status check twice daily (morning & evening) and report results to

supervisor.

● Identify communications solutions for clients given review of their results

● Provide alerts to supervisors of potential crisis that may be occurring on the media landscape

pertaining to clients.

● Report to supervisor on system issues and updates on a weekly basis.

● Actively monitor trends in the media for various industries and report same to supervisor.

● Setup feeds for various Industries and monitor industry topics.

● Liaise with international system partners/providers.

● Maintain and up to date issues log.

● Periodically update the job manual.

● Other related task and assignments as required.

Qualifications

  • A University degree in Marketing or Communications
  • Good mathematical background especially in statistics and analytics.
  • Excellent verbal and written communication skills
  • Work experience in media and marketing is desirable
Also required:
  • Must be able to frequently demonstrate initiative
  • Must be able to analyze problems logically and objectively
  • Must have excellent interpersonal skills, including coaching and negotiation skills
  • Must be self-confident
  • Excellent team working abilities
  • Must take a methodical approach to gathering, researching and editing information
  • Work under pressure to meet deadlines, establish priorities, and organize / handle a variety of projects simultaneously
  • Demonstrate excellent interpersonal skills and ability to establish and maintain effective working relations
  • Demonstrate the ability to identify problems and provide sound recommendations to solve existing problems
  • Plan tasks and perform the duties by coordinating with other team members
  • Demonstrate excellent communication skills (oral and written)
  • Remain calm in stressful or uncertain situations
  • Be dependable/ responsible and resourceful
  • Demonstrate knowledge in the principles of communications, information and public relations
  • Demonstrate general knowledge and use of computer software (ie. Google Drive, Microsoft Word, and Microsoft Excel)

Additional Information

Here are a few words and phrases that have been used to describe our work and our team by our clients and suppliers.

A team of young, creative and fun professionals
Committed to getting the job done
Creative and energetic
Integrity, transparency and excellence
An environment conducive to the development of bold and impressive ideas

Skills Required

  • University degree in Marketing or Communications
  • Good mathematical background, particularly in statistics and analytics
  • Excellent verbal and written communication skills
  • Work experience in media and marketing
  • Ability to demonstrate initiative
  • Logical and objective problem-solving ability
  • Excellent interpersonal, coaching, and negotiation skills
  • Strong teamwork abilities
  • Methodical approach to gathering, researching, and editing information
  • Ability to work under pressure, meet deadlines, prioritize, and manage multiple projects
  • Ability to establish and maintain effective working relationships
  • Ability to identify problems and provide sound recommendations
  • Knowledge of communications, information, and public relations principles
  • General computer software knowledge, including Google Drive, Microsoft Word, and Microsoft Excel
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The Company
23 Employees
Year Founded: 2008

What We Do

DRT Communications Ltd. is a Jamaica-based marketing communications agency that develops comprehensive communications strategies and delivers public relations campaigns, strategic communications, crisis management, content for electronic, print, and web media, digital media marketing, media placement, and worldwide media monitoring. Founded in 2008, it serves Caribbean businesses, multinational corporations, government agencies, and more than 100 brands using media analytics and consumer-behavior insights.

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