Media Intelligence & Support Associate

Roles and Responsibilities:

• Oversee implementation of new customers to ensure smooth onboarding and fast time-to-value.
• Own the quality control process for daily media reports and dashboards—ensuring every deliverable meets the highest standards of clarity, insight, and impact.
• Serve as a trusted point of contact for client feedback, collaborating to refine reporting strategy and align deliverables with evolving goals.
• Support special projects to improve customer delivery systems, including new workflows for engagement, feedback, and reporting optimization.
• Collaborate cross-functionally with product, success, and leadership teams to champion the voice of the client.
• Take initiative on other high-priority assignments in a fast-evolving environment.
• Other duties as assigned.

Strong Candidates Will Have:

• Exceptional attention to detail and a passion for delivering polished, strategic work to sophisticated clients.
• Strong written and verbal communication skills, with the ability to distill complex media coverage into clear, actionable insights.
• Proven ability to manage deadlines and juggle competing priorities in a high-growth, high-velocity setting.
• Energetic, proactive, and excited to grow with a mission-driven team reshaping how leading institutions engage with media intelligence
• Highly motivated and results-oriented with intense responsiveness, coachability, and a strong drive to succeed.
• Some familiarity with the communications, media, or PR space.
• Bachelor's Degree