Med Spa Front Desk Associate

Alpharetta, GA
Schedule: Part-Time | Some Evenings Required + Minimum One Saturday Per Month
Compensation: Hourly 

Our client is a premier medical aesthetics and wellness practice dedicated to delivering exceptional patient experiences, advanced treatments, and outstanding results. The practice combines luxury, professionalism, and personalized care to create an environment where both patients and team members thrive.

The front desk is the heartbeat of the practice. This position is ideal for someone who understands the unique flow of a med spa, enjoys building relationships with clients, and takes pride in creating a seamless and elevated experience from the first phone call to the final checkout.

We are seeking an experienced Front Desk Associate who is highly organized, personable, sales-minded, and passionate about patient care. This role requires someone who can confidently manage schedules, support providers, assist with retail sales, and help drive practice growth through excellent customer service and patient retention.

• Serve as the first and last point of contact for every patient
• Answer incoming calls professionally and convert inquiries into consultations and appointments
• Manage provider schedules and optimize appointment flow
• Confirm appointments, follow up with unconfirmed patients, and contact late arrivals
• Check patients in and out while maintaining a luxury-level experience
• Educate clients on services, memberships, packages, promotions, and retail products
• Assist with retail sales and product recommendations
• Support providers with scheduling, treatment follow-up, and patient communication
• Maintain accurate patient records and documentation within the EMR system
• Monitor patient retention and assist with rebooking efforts
• Process payments and reconcile daily transactions
• Maintain front office cleanliness, organization, and presentation
• Assist with events, open houses, and promotional initiatives
• Communicate effectively with providers and management regarding operational needs

• Minimum 2 years of front desk experience in a medical spa, plastic surgery, dermatology, aesthetic, or wellness practice
• Strong understanding of aesthetic treatments and med spa operations
• Experience with patient scheduling and EMR systems
• Excellent phone etiquette and communication skills
• Proven ability to multitask in a fast-paced environment
• Comfortable discussing pricing, memberships, packages, and retail products
• Strong sales and customer service mindset
• Professional appearance and positive attitude
• Reliable, punctual, and team-oriented
• Availability to work some evenings and at least one Saturday per month is required

• Medical spa or aesthetic practice experience
• Knowledge of injectables, laser treatments, skincare, and wellness services
• Experience with EMR such as Mangoming, Boulevard, Aesthetic Record, Zenoti, PatientNow, Nextech, or similar software
• Retail sales experience with medical-grade skincare products
• Experience with patient retention and rebooking strategies

• Competitive hourly compensation
• Ongoing training and professional development
• Opportunity for growth within a thriving aesthetic practice
• Supportive and team-focused work environment

This position is perfect for someone who genuinely enjoys helping people, thrives on organization, loves the aesthetics industry, and understands that exceptional patient experiences directly impact the success of the practice. If you are polished, proactive, and passionate about aesthetics, we'd love to hear from you.

Apply today and take the next step in your aesthetics career.