Since our beginnings in 1997, MECCA has redefined the beauty landscape in Australia and Aotearoa (New Zealand), leading in retail innovation and delivering the ultimate beauty experience. Our goal has remained the same since the beginning - to help our community look, feel, and be their best.
And now, we're building something special at Chadstone – our existing MECCA Chadstone stores are coming together into one extraordinary new destination, and we’re looking for the team to help bring it to life.
MECCA Chadstone will be our most significant opening since MECCA Bourke Street. It’s a 2,000 sqm destination bringing the very best of beauty, wellness and expertise into a single immersive space. Think MECCA Perfumeria with Scentsorium, MECCA Aesthetica with clinical treatments and skin consultations, MECCA Apothecary, Josh Wood Hair salon, plus more than 200 brands and over 50 services.
We're looking for people who are passionate about beauty, who take pride in what they do, thrive in a fast-paced environment, and find joy in helping customers look, feel and be their best.
We're excited to introduce Trading Manager and Assistant Trading Manager opportunities at MECCA Chadstone.
As part of the Trading leadership team, you'll play a key role in leading a dynamic team and supporting the end-to-end management of key categories including Colour, Skin and Fragrance. Working closely with your leadership peers, you'll help drive exceptional customer experiences, commercial performance and team capability, while contributing to the success of one of MECCA's most exciting retail environments.
The Trading Manager leads the category end-to-end, with Assistant Trading Managers partnering closely with and reporting to the Trading Manager to help drive commercial results, team performance and exceptional customer experiences.
We're recruiting for multiple leadership opportunities across both levels and encourage applications from team members interested in either pathway. Through the recruitment process, we'll work with candidates to determine the role that best aligns to their experience, capability and readiness.
Day-to-day responsibilities:
As a Trading Manager or Assistant Trading Manager, you'll work on a full-time basis. This may include shifts across late night and weekend peak trade.
Lead by example, delivering exceptional customer experiences while ensuring MECCA's customer service standards are upheld.
Work hand in hand with your leadership peers to drive category, brand and service performance.
Demonstrate a strong understanding of key performance indicators to drive commercial results and support the team to work towards these goals daily.
Support the implementation of trials and innovations through feedback, data analysis and continuous process improvement.
Collaborate with concession partners to deliver a seamless customer experience, enhance operational efficiency and drive trade.
Operate with agility, achieving best-in-class outcomes in a dynamic environment.
Apply critical thinking to solve complex problems and support effective decision making.
Actively manage priorities and deadlines to maximise floor time, benefiting the customer, team and business.
Build, coach and support high-performing teams while contributing to the smooth running of store operations.
What you'll bring to this role:
Extensive experience (minimum 2-3 years) managing or supporting leadership within a large format retail environment where you inspire, coach and develop teams.
A true passion for exceptional customer service, going above and beyond for our customers to create MECCA-magic moments.
Strong stakeholder management experience, both internally and externally.
Previous coaching and mentoring experience focused on team member development.
A make-it-happen mindset with a proven ability to develop strong relationships.
Genuine care for people, always striving to create the best possible team member experience.
An ability to think big and long-term, and drive change through influencing others.
Life as a Trading Manager or Assistant Trading Manager at MECCA:
World-class education opportunities; leadership conferences, training sessions, an online Learning Lab, access to amazing guest speakers including brand founders and business leaders, and once-in-a-lifetime events.
Opportunities to earn more with our monthly performance bonus program.
Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy
A competitive parental support program, including ongoing superannuation payments while on parental leave.
More than skin deep:
At MECCA, we're committed to being a force for good – within and beyond the beauty industry. Through our sustainability program, MECCA M-PACT, we're transforming our business by building environmental and social sustainability-focused thinking into our operations – from our products and footprint to our brands and suppliers.
We believe that beauty has the power to change lives. Through our social change movement, MECCA M-POWER, we support a group of over 20 incredible organisations dedicated to creating a future where the next generation can thrive. We strive to fight for women by ensuring their access to education, improving their health, safety and wellbeing, empowering female-led businesses, supporting women to become financially secure and independent and elevating women's voices in politics and public life.
Join us, and together we can make the world over. To learn more about life at MECCA Brands, please visit https://www.mecca.com.au/retail-careers.html
Skills Required
- Minimum 2-3 years managing or supporting leadership within a large format retail environment
- Passion for exceptional customer service and delivering high-quality customer experiences
- Strong stakeholder management experience, internal and external (concession partners)
- Coaching and mentoring experience focused on team member development
- Ability to understand and act on key performance indicators to drive commercial results
- Experience implementing trials/innovations and using data analysis for continuous improvement
- Ability to work full-time with shifts across late nights and weekend peak trade
- Demonstrated leadership: build, coach and support high-performing teams
- Strong problem-solving, prioritisation and decision-making skills in a fast-paced environment
- Strong relationship-building and a make-it-happen mindset
What We Do
Since our very first day in 1997, our purpose has been to enable our customers to feel and look their best by offering them the world’s best line-up of beauty and skin-care brands (+ more), coupled with exceptional service. Fast forward to today, and we have over 5,000 MECCA team members across 100+ retail stores throughout Australia and New Zealand, a rapidly growing online business, two Distribution Centres, and a bustling Support Centre in the heart of Melbourne working to deliver on our purpose every single day. Our ongoing growth is fuelled by opening new stores and reaching new customers, launching new products, and harnessing the latest technology to constantly innovate and evolve our concepts, experiences, and service offerings. Whether you join MECCA in one of our Retail stores, our Support Centre or our Distribution Centre (DC), you will be an integral part of the MECCA family. Our Retail Store teams are known for their energy, passion and expertise; bringing MECCA to life and helping us deliver on our purpose across four unique concepts – MECCA Cosmetica, MECCA Maxima, MECCA and our online stores (mecca.com.au and meccabeauty.co.nz). Working in our Support Centre will give you the opportunity to be part of high-impact, cross-functional projects, where you will get to immerse yourself in cutting-edge technologies and market-leading innovations. Not only do we work with over 150 of the best global beauty brands, we also develop, produce and distribute MECCA’s very own signature line of products. From supply chain to digital design, from software development to strategy, and everything in between, we are looking for diverse people from all backgrounds to continually challenge our way of thinking. Last but certainly not least, our rapidly expanding DC teams are the backbone of our operations and are key to the delivery of a seamless customer experience through online fulfillment and ensuring our stores have the right products at the right time.
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