Since our beginnings in 1997, MECCA has redefined the beauty landscape in Australia and Aotearoa (New Zealand), leading in retail innovation and delivering the ultimate beauty experience. Our goal has remained the same since the beginning - to help our community look, feel, and be their best.
And now, we're building something special at Chadstone – our existing MECCA Chadstone stores are coming together into one extraordinary new destination, and we’re looking for the team to help bring it to life.
MECCA Chadstone will be our most significant opening since MECCA Bourke Street. It’s a 2,000 sqm destination bringing the very best of beauty, wellness and expertise into a single immersive space. Think MECCA Perfumeria with Scentsorium, MECCA Aesthetica with clinical treatments and skin consultations, MECCA Apothecary, Josh Wood Hair salon, plus more than 200 brands and over 50 services.
We're looking for people who are passionate about beauty, who take pride in what they do, thrive in a fast-paced environment, and find joy in helping customers look, feel and be their best.
Step into the world of MECCA Chadstone as an Operations Specialist, where you'll champion exceptional customer service by ensuring our stock is flawlessly presented and support our operations manager in delivering MECCA’s innovative initiatives. With your keen eye for detail and passion for our brand, you'll drive operational excellence, maintain a vibrant store environment, and foster a culture of health and safety.
Day-to-day responsibilities:
As an Operations Specialist, you will work on full-time and part-time basis. This may include late night and weekend peak trade.
Assist and support the store to deliver exceptional customer service by making sure stock is well replenished and presented at the highest standard.
Support the management team in the delivery of MECCA’s customer service initiatives and setting areas of focus.
Complete daily stock maintenance and all cyclical stock management processes.
Contribute to the overall store performance by identifying and driving operational activities.
What you’ll bring to this role:
Proven experience in managing high volumes of stock efficiently.
Exceptional attention to detail, excellent multitasking skills, and proficient in time management.
A thorough understanding and passion for our brands and products.
Experience in cultivating a safe and hazard-free environment
Life as an Operations Specialist at MECCA:
World-class education; continuous upskilling with MECCAversity, in store training.
Work with the latest products from the world’s top brands.
Work-life balance; permanent opportunities with regular schedules.
Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy
Parental leave package, including ongoing superannuation payments while on parental leave .
More than skin deep:
At MECCA, we're committed to being a force for good – within and beyond the beauty industry. Through our sustainability program, MECCA M-PACT, we’re transforming our business by building environmental and social sustainability-focused thinking into our operations – from our products and footprint to our brands and suppliers.
We believe that beauty has the power to change lives. Through our social change movement, MECCA M-POWER, we support a group of over 20 incredible organisations dedicated to creating a future where the next generation can thrive. We strive to fight for women by ensuring their access to education, improving their health, safety and well-being, empowering female-led businesses, supporting women to become financially secure and independent and elevating women's voices in politics and public life.
Join us, and together we can make the world over. To learn more about life at MECCA Brands, please visit https://www.mecca.com.au/retail-careers.html
Skills Required
- Proven experience managing high volumes of stock efficiently.
- Exceptional attention to detail, strong multitasking and time management skills.
- Thorough understanding and passion for brands and products.
- Experience cultivating a safe and hazard-free environment.
- Availability to work full-time or part-time including late nights and weekend peak trade.
What We Do
Since our very first day in 1997, our purpose has been to enable our customers to feel and look their best by offering them the world’s best line-up of beauty and skin-care brands (+ more), coupled with exceptional service. Fast forward to today, and we have over 5,000 MECCA team members across 100+ retail stores throughout Australia and New Zealand, a rapidly growing online business, two Distribution Centres, and a bustling Support Centre in the heart of Melbourne working to deliver on our purpose every single day. Our ongoing growth is fuelled by opening new stores and reaching new customers, launching new products, and harnessing the latest technology to constantly innovate and evolve our concepts, experiences, and service offerings. Whether you join MECCA in one of our Retail stores, our Support Centre or our Distribution Centre (DC), you will be an integral part of the MECCA family. Our Retail Store teams are known for their energy, passion and expertise; bringing MECCA to life and helping us deliver on our purpose across four unique concepts – MECCA Cosmetica, MECCA Maxima, MECCA and our online stores (mecca.com.au and meccabeauty.co.nz). Working in our Support Centre will give you the opportunity to be part of high-impact, cross-functional projects, where you will get to immerse yourself in cutting-edge technologies and market-leading innovations. Not only do we work with over 150 of the best global beauty brands, we also develop, produce and distribute MECCA’s very own signature line of products. From supply chain to digital design, from software development to strategy, and everything in between, we are looking for diverse people from all backgrounds to continually challenge our way of thinking. Last but certainly not least, our rapidly expanding DC teams are the backbone of our operations and are key to the delivery of a seamless customer experience through online fulfillment and ensuring our stores have the right products at the right time.
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