Since our beginnings in 1997, MECCA has redefined the beauty landscape in Australia and Aotearoa (New Zealand), leading in retail innovation and delivering the ultimate beauty experience. Our goal has remained the same since the beginning - to help our community look, feel, and be their best.
Now, after almost 27 years in the making, we have officially opened one of the biggest beauty destinations in the world. At 4000sqm, our new Bourke St Flagship is not only the largest of our 100+ stores but set to become a landmark destination for the city, and a total beauty wonderland for all who visit. Bourke St is brimming with over 200 brands, 80 exciting new experiences and beauty services, as well as unique product curations and never-seen-before MECCA destinations. From clinical skin services to a Beauty Atelier, the biggest MECCA Perfumeria, an auditorium for MECCAVersity, an Apothecary, and an entire mezzanine dedicated to gifting, this is MECCA's vision for the future of beauty brought to life. MECCA Bourke St is not only the largest of our 100+ stores, but also one of the biggest beauty destinations in the world.
We are searching for an exceptional Trading Manager at our new MECCA Bourke St store, with a deep passion for Colour, Skin or Fragrance! In this role, you’ll lead category performance within your specialty, shaping team success and delivering outstanding customer experiences across the store.
Day-to-day responsibilities:
As a Trading Manager, you'll work on a full-time basis. This may include shifts across late night and weekend peak trade.
- Lead by example, deliver and drive exceptional customer experiences while ensuring MECCA’s customer service standards are upheld.
- Work hand in hand with Assistant Trading Manager and Services Manager to drive category, brand and service performance.
- Demonstrate a strong understanding of key performance indicators to drive commercial results, ensuring the team works towards these goals daily.
- Partner with stakeholders to implement trials and innovations, providing support through feedback, data analysis, and continuous process improvement.
- Collaborate with concession partners to deliver a seamless customer experience, enhance operational efficiency, and drive trade.
- Operate with agility, achieving best-in-class outcomes in a dynamic environment.
- Apply critical thinking to solve complex problems using a decision-making matrix.
What you’ll bring to this role:
- Extensive experience (minimum 2-3 years) managing a large format retail environment where you inspire, coach and train large teams.
- A true passion for exceptional customer service, going above and beyond for our customers to create MECCA-magic moments.
- Strong stakeholder management experience, internally and externally.
- Previous coaching and mentoring experience focusing on team member development.
- A make-it-happen mindset with a proven ability to develop strong relationships.
- Genuine care for people, always striving to create the best possible team member experience.
- An ability to think big and long-term, and drive change through influencing others .
Life as a Trading Manager at MECCA:
- World-class education opportunities; leadership conferences, training sessions, an online Learning Lab, access to amazing guest speakers including brand founders and business leaders, and once in a lifetime events
- Opportunities to earn more with our monthly performance bonus program
- Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy.
- A competitive parental support program, including ongoing superannuation payments while on parental leave
More than skin deep:
- At MECCA, we're committed to being a force for good – within and beyond the beauty industry. Through our sustainability program, MECCA M-PACT, we’re transforming our business by building environmental and social sustainability-focused thinking into our operations – from our products and footprint to our brands and suppliers.
- We believe that beauty has the power to change lives. Through our social change movement, MECCA M-POWER, we support a group of over 20 incredible organisations dedicated to creating a future where the next generation can thrive. We strive to fight for women by ensuring their access to education, improving their health, safety and well-being, empowering female-led businesses, supporting women to become financially secure and independent and elevating women's voices in politics and public life.
Join us, and together we can make the world over. To learn more about life at MECCA Brands, please visit https://www.mecca.com.au/retail-careers.html
Skills Required
- Minimum 2–3 years of experience managing a large-format retail environment
- Experience inspiring, coaching, and training large teams
- Strong passion for exceptional customer service
- Strong internal and external stakeholder management experience
- Previous coaching and mentoring experience focused on team development
- Proven ability to build strong relationships
- Ability to drive change through influence and think strategically
- Passion for Colour, Skin, or Fragrance
What We Do
Since our very first day in 1997, our purpose has been to enable our customers to feel and look their best by offering them the world’s best line-up of beauty and skin-care brands (+ more), coupled with exceptional service. Fast forward to today, and we have over 5,000 MECCA team members across 100+ retail stores throughout Australia and New Zealand, a rapidly growing online business, two Distribution Centres, and a bustling Support Centre in the heart of Melbourne working to deliver on our purpose every single day. Our ongoing growth is fuelled by opening new stores and reaching new customers, launching new products, and harnessing the latest technology to constantly innovate and evolve our concepts, experiences, and service offerings. Whether you join MECCA in one of our Retail stores, our Support Centre or our Distribution Centre (DC), you will be an integral part of the MECCA family. Our Retail Store teams are known for their energy, passion and expertise; bringing MECCA to life and helping us deliver on our purpose across four unique concepts – MECCA Cosmetica, MECCA Maxima, MECCA and our online stores (mecca.com.au and meccabeauty.co.nz). Working in our Support Centre will give you the opportunity to be part of high-impact, cross-functional projects, where you will get to immerse yourself in cutting-edge technologies and market-leading innovations. Not only do we work with over 150 of the best global beauty brands, we also develop, produce and distribute MECCA’s very own signature line of products. From supply chain to digital design, from software development to strategy, and everything in between, we are looking for diverse people from all backgrounds to continually challenge our way of thinking. Last but certainly not least, our rapidly expanding DC teams are the backbone of our operations and are key to the delivery of a seamless customer experience through online fulfillment and ensuring our stores have the right products at the right time.
