Behind every great product experience is great data. In this newly created role, you'll help drive smarter decisions, stronger governance and seamless collaboration across our Merchandise function.
Chances are, you have a Warehouse story. Whether it was your first day at school, your first flat, or a last-minute Christmas shop, we've been part of Kiwi life for more than 40 years. Today, we're investing in the future through one of the biggest transformations in our history, with a refreshed brand, evolving operating model and a clear focus on delivering even better outcomes for our customers.
As we continue to evolve our Merchandise function, this is an exciting opportunity to grow your career and make a lasting impact on one of New Zealand's most iconic retail brands.
Job DescriptionReporting into our Merchandise Systems & Governance Manager you'll play a critical role in ensuring the information that powers our merchandise function is accurate, reliable and fit for purpose to ultimately support better decision-making across the business.
What you'll be doing:
- Data & Governance - Maintain accurate merchandise master data across key systems and drive data quality, consistency and governance standards.
- Systems Support - Provide guidance and troubleshooting for merchandise systems and support users/teams optimising system capabilities.
- System Administration - Manage system updates, hierarchy maintenance and user access and support testing, upgrades and system enhancements.
- Quality & Compliance - Monitor data quality and system compliance, investigate recurring issues and implement sustainable solutions.
- Stakeholder Management - Collaborate across Merchandise, Planning and Technology teams to resolve issues and improve processes
- Operational Support - Provide subject matter expertise and support for merchandise operational issues, ensuring timely resolution and minimising business disruption.
- Process Governance - Maintain and improve merchandise processes, controls and standards to support consistent ways of working and effective governance.
- Change & Enhancement Support - Support the implementation of system enhancements, process changes and new functionality, ensuring solutions meet business requirements and are operationally effective
- Continuous Improvement - Identify opportunities to simplify processes and improve systems.
Qualifications
- Relevant qualification in Business, Commerce, Information Systems or a related field, or equivalent practical experience
- Experience working with master data, business systems or system administration in commercial environment (retail would be a bonus!)
- Strong understanding of data governance, data quality and system processes.
- Strong analytical and problem-solving skills, with the ability to identify root causes and drive solutions
- Advanced Excel skills and confidence working across multiple systems
- Experience supporting business process improvement, system enhancements, testing and change implementation.
- Knowledge of merchandise, planning, supply chain or retail business processes would be advantageous
- Able to translate technical concepts into clear, practical guidance for stakeholders
- Exceptional attention to detail, accuracy and process discipline
- Highly organised, with the ability to manage competing priorities in a fast-paced environment
- Strong relationship-building and communication skills, with a collaborative work approach
- Proactive and curious mindset, with a focus on continuous improvement and challenging existing ways of working.
- Experience working with cross-functional stakeholders to influence outcomes, resolve issues and drive process improvements
When you join us, we offer a range of benefits that work for you, your lifestyle, and your career, which include:
- Discounts across our brands
- Birthday leave and charity day off
- 26 weeks paid parental leave
- Free parking, EV charging at our Northshore support office
- We value collaboration, connection & flexibility – with 1 day (Friday) WFH
- Onsite gym and café at our Northcote support office (great views of the Waitemata and a decent lunch menu!)
- A range of wellbeing support and development opportunities
This is Warehouse Country. A place where people matter, communities come first, and careers are built to last. Keen to come join us on this journey? Apply now, and we look forward to talking!
Skills Required
- Relevant qualification in Business, Commerce, Information Systems, or a related field, or equivalent practical experience
- Experience working with master data, business systems, or system administration in a commercial environment
- Understanding of data governance, data quality, and system processes
- Strong analytical and problem-solving skills
- Advanced Excel skills and confidence working across multiple systems
- Experience supporting business process improvement, system enhancements, testing, and change implementation
- Knowledge of merchandise, planning, supply chain, or retail business processes
- Ability to translate technical concepts into clear, practical stakeholder guidance
- Exceptional attention to detail, accuracy, and process discipline
- Strong organization and ability to manage competing priorities
- Strong relationship-building, communication, and collaboration skills
- Proactive, curious, and continuous-improvement mindset
- Experience working with cross-functional stakeholders to influence outcomes, resolve issues, and drive process improvements
The Warehouse Group Limited Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Warehouse Group Limited and has not been reviewed or approved by The Warehouse Group Limited.
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Parental & Family Support — Parental leave is described as unusually generous, with eligible permanent employees receiving 26 weeks at full pay and a phased return to work. Policies also include continued retirement contributions during leave and transition support.
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Leave & Time Off Breadth — Leave options extend beyond statutory minimums, including paid birthday leave, a paid volunteer day, and optional lifestyle leave of 5 or 10 days. Career breaks and long-service leave add further flexibility.
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Wellbeing & Lifestyle Benefits — Wellbeing support is prominent, with free confidential counselling for employees and their families and access to urgent appointments without loss of pay. Additional provisions such as free period products, family-violence leave, and funeral cover reinforce this focus.
The Warehouse Group Limited Insights
What We Do
The Warehouse Group (TWG) is New Zealand's largest retail group, founded by Sir Stephen Tindall. It operates as a corporate conglomerate consisting of three core retail brands: The Warehouse, Warehouse Stationery, and Noel Leeming. The group offers a wide range of general merchandise, including apparel, consumer electronics, and stationery, and is committed to providing sustainable retail products and practices for the benefit of New Zealanders.
