Join a fast-paced onboarding team and help clients get ready to trade smoothly and with strong controls. You will drive onboarding outcomes, solve problems quickly, and keep stakeholders aligned to timelines. This role suits someone who is client-facing, analytical, and resourceful, with strong ownership and follow-through.
As a Client Onboarding - Trade Markets Associate (Korean Speaking), you will own end-to-end onboarding delivery that enables clients to trade markets products. This is not a KYC-only role — you will drive product onboarding and trading readiness across workstreams such as know your customer checks, account setup, static data, credit and legal requirements, and operational readiness. Korean language skills are required because you will work directly with Korea-based clients to confirm requirements, explain onboarding steps, and drive timely completion. You will use structured problem-solving, strong stakeholder management, and data-driven tracking to remove blockers and deliver readiness within target timelines.
Job responsibilities
- Own end-to-end product onboarding delivery, driving milestones, dependencies, and actions through to trading readiness.
- Engage directly with Korea-based clients in Korean to confirm requirements, explain steps, manage expectations, and provide status updates.
- Own client query and escalation management for onboarding activity, driving timely closure and strong service outcomes.
- Diagnose onboarding issues (process gaps, documentation delays, data errors, internal dependencies) and drive solutions to closure.
- Lead cross-functional execution across internal teams to progress deliverables, unblock workstreams, and meet timelines.
- Maintain strong governance by ensuring required checks, approvals, and evidence are completed and audit-ready.
- Build and use pipeline and key performance indicator reporting to run onboarding proactively, manage capacity, and improve turnaround times.
- Identify recurring pain points and drive process, control, or tooling improvements that reduce cycle times and improve the client experience.
- Drive automation improvements in onboarding tools to reduce errors, rework, and onboarding gaps.
- Apply commercial awareness by prioritising work based on client impact and business urgency, escalating early when timelines or risk are at stake.
Required qualifications, capabilities, and skills
- Bachelor’s degree or equivalent.
- Minimum 3 years of experience in client onboarding, client service, implementation, operations, or related support roles.
- Korean language fluency (spoken) — mandatory requirement due to direct servicing of Korea-based clients.
- Strong client-facing communication skills, able to manage expectations and drive actions to closure.
- Strong analytical and problem-solving skills, with the ability to diagnose issues and propose practical solutions
- Strong stakeholder management skills, able to influence across teams and deliver outcomes in a matrix environment.
- Strong organisation and prioritisation skills, able to manage multiple workstreams under tight timelines.
- Learning agility, with the ability to pick up products, processes, and systems quickly.
- Commercial mindset, with the ability to prioritise work based on client impact and business urgency.
Preferred qualifications, capabilities, and skills
- Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.
- Knowledge of markets products and onboarding controls.
- Experience with know your customer processes, account setup, or static data management.
- Familiarity with workflow or reporting tools used to track onboarding delivery.
Skills Required
- Bachelor's degree or equivalent
- At least 3 years of experience in client onboarding, client service, implementation, operations, or related support roles
- Fluent spoken Korean
- Strong client-facing communication skills
- Strong analytical and problem-solving skills
- Strong stakeholder management skills
- Strong organization and prioritization skills
- Ability to learn products, processes, and systems quickly
- Commercial mindset and ability to prioritize based on client impact and business urgency
- Experience with AI-powered analytics, workflow automation, or intelligent process tools
- Knowledge of markets products and onboarding controls
- Experience with KYC processes, account setup, or static data management
- Familiarity with workflow or reporting tools used to track onboarding delivery
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
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