Join us to re-imagine Markets Operations with advanced AI and intelligent automation. You’ll work at the intersection of Operations, Applied AI, Technology, and Transformation to convert complex front-to-back challenges into scalable, data-driven solutions that unlock efficiency, resilience, and measurable impact for our clients and our business.
As an AI Transformation & PMO Lead - Executive Director within JPMC, you will be responsible for leading multi-pillar transformation initiatives end to end—shaping the vision, setting measurable objectives, and ensuring disciplined execution. You will oversee PMO governance and executive reporting, translate operational pain points into AI-enabled solutions, align partners across functions, and embed data, risk, and control rigor to deliver sustainable results at scale.
Job responsibilities
- Lead the end-to-end re-imagining of Markets Operations using advanced AI and automation, grounded in front-to-back process expertise.
- Translate operational pain points into scalable AI solutions; define problem statements, value hypotheses, and measurable success metrics.
- Partner closely with Operations, Applied AI, Technology, and Transformation to co-design data-driven solutions and ensure aligned execution.
- Drive data strategy for initiatives: define data requirements, partner on data sourcing/quality, and embed analytics for monitoring and value tracking.
- Own the delivery lifecycle from discovery and prioritization through MVP, scaling, change management, and benefits realization.
- Establish and run strong program governance across multi-pillar portfolios; manage RAID logs, dependencies, and decision forums.
- Oversee PMO reporting: produce timely, accurate, insight-led dashboards and narratives on status, risks, issues, and outcomes for senior stakeholders.
- Ensure compliance with regulatory, risk, and control requirements; integrate operational resiliency and audit readiness into design and execution.
- Facilitate cross-functional coordination, workshops, and intake/prioritization routines to maintain momentum and resolve blockers.
- Optimize operating models and processes post-implementation; institutionalize learnings, playbooks, and controls for sustainable scale.
- Coach and support program teams; cultivate a culture of data-driven decision-making, transparency, and continuous improvement.
Required qualifications, capabilities, and skills
- Proven track record in product or transformation leadership within financial services, preferably with experience of Operations.
- Deep understanding of front-to-back Markets Operations processes, including trade lifecycle, risk management, regulatory requirements, and operational workflows and the associated risks and controls.
- Expertise in AI, automation, and digital transformation in operational environments.
- Strong experience in managing large-scale, complex programs with multiple stakeholders and competing priorities.
- Expertise in PMO best practices, governance, and reporting frameworks.
- Exceptional leadership, communication, and stakeholder management skills.
- Ability to operate at both strategic and tactical levels, driving vision while ensuring execution.
- Program & Project Management skills
- Bachelor’s degree
About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
Skills Required
- Proven track record in product or transformation leadership within financial services
- Experience within Operations (preferred)
- Deep understanding of front-to-back Markets Operations processes, trade lifecycle, risk management, and regulatory requirements
- Expertise in AI, automation, and digital transformation in operational environments
- Strong experience managing large-scale, complex programs with multiple stakeholders
- Expertise in PMO best practices, governance, and reporting frameworks
- Exceptional leadership, communication, and stakeholder management skills
- Ability to operate at both strategic and tactical levels
- Program and Project Management skills
- Bachelor's degree
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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