Markets Asset Servicing Operations Income - Senior Associate

Job Description
Join our Markets Asset Servicing Operations Income team and play a key role in supporting income event processing across Prime Services, Equities, and Fixed Income products. Be at the heart of global markets, collaborating with internal and external partners to deliver timely, accurate results and drive process innovation. Unlock your potential in a dynamic environment that values leadership, analytical thinking, and continuous improvement.
As a Senior Associate in the Markets Asset Servicing team, you will be responsible for managing income events across EMEA, WHEM, and ASIA markets. You will ensure timely and accurate processing of income events, claims, and reconciliations, working closely with trading desks, sales, finance, operations, clients, custodians, and third-party service providers. Your role will focus on delivering core business objectives, driving automation, and supporting process transformation initiatives.
Job responsibilities

• Ensure timely and accurate pre-event reconciliation and pay date event processing for income events such as dividends, coupons, and redemptions.
• Partner with internal and external counterparties to manage and resolve payable and receivable claims, including SBL, market failed claims, coupon claims, and repo claims.
• Oversee and reconcile cash breaks, wash breaks, suspense breaks, and control account breaks, ensuring timely resolution and minimal aged items.
• Manage Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) proactively.
• Lead teams to achieve delivery milestones, mitigate risks, and address process inefficiencies.
• Communicate effectively with senior management and escalate issues as needed.
• Conduct periodic end-to-end process reviews, identify gaps, and collaborate with control partners to remediate issues.
• Drive automation and process transformation using firmwide tools to enhance efficiency and controls.
• Provide leadership by setting clear goals, strategies, and expectations for the team.
• Foster a culture of accountability, motivation, and continuous improvement.
• Partner with BAU domain leads to execute growth and change plans, including platform migration and people development.

Required qualifications, capabilities, and skills

• Experience with data transformation and visualization tools (e.g., Alteryx, Tableau, QlikView/QlikSense, SQL, SAS, Python).
• Strong analytical mindset and problem-solving skills, with the ability to resolve complex operational issues.
• Excellent judgment, decision-making, and solutions-oriented approach.
• Flexible teamwork skills, able to collaborate with stakeholders and colleagues at all levels.
• Ability to partner with internal teams, external clients, and third-party service providers.
• Proven ability to manage tight delivery timelines and drive strategic change.
• Strong strategic and analytical thinking skills.

Preferred qualifications, capabilities, and skills

• 6+ years of relevant experience, preferably in asset servicing, income and corporate actions, or market operations processing.
• Bachelor's degree in Finance, Business, Accounting, or related field.
• Understanding of technological development methodologies (e.g., Agile, Waterfall) and design techniques.
• Business analytics or project management certifications.
• Proficiency in Microsoft Office applications.
• Experience with automation tools (e.g., Python, Alteryx, Tableau).
• Series 99 license is a plus, but not required.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.