Overview
Responsible for monitoring and engaging with the organization's social media community on a day-to-day basis to boost positive engagement, sentiment, and customer service efforts across channels. Assists with strategy, curation, and scheduling of social media content across a number of platforms including, but not limited to Facebook, Instagram, and YouTube.
Job Description

• Monitor and reply to inquiries received through social media channels (reviews, comments, likes, mentions, etc.)
• Engage with key audiences to build and nurture online communities and increase brand presence
• Respond to all social media inquiries within the hour it has been received to establish an expeditious presence and deftly handle sensitive community interactions
• Work cross functionally with internal partners to understand business objectives in order to communicate effectively with customers
• Assure tone and messaging are consistent across all platforms when replying to social media comments and messages
• Track, monitor, and present social media sentiment reports during monthly executive meetings - this includes creating pivot tables and charts based on analytical data
• Ability to readjust communication strategies with customers by analyzing social media comment trends and use data to optimize efforts
• Assist in developing and posting content that reflects the PennyMac brand, aligns with goals, resonates with key audiences, and stimulates action
• Assist with the creation and development of content ideas for social media, write copy, and collaborate to generate audio, photographic, video, and other multimedia content
• Performs other related duties as required and assigned
• Demonstrates behaviors which are aligned with the organization's desired culture and values

Ideal Candidate will have the following:

• 1 to 2 years related experience in social media marketing and community management, agency experience is a plus
• Bachelor degree in Marketing preferred
• Excellent communication, presentation and writing skills
• Ability to interpret and present channel metrics and analytical data to management teams
• Demonstrated experience in organization, planning, curating, and scheduling content for social media
• Proficiency with Excel, PowerPoint, Google Docs and other industry standard tools for social media distribution, research, and tracking
• Ability to prioritize and manage multiple projects at any given time with special attention to detail
• Proven experience with social media platforms including YouTube, Facebook, Instagram, Twitter, LinkedIn etc.
• Demonstrated experience working in a fast-paced, collaborative, ever-changing environment, always bringing humor, tact, professionalism, and a "can do" attitude
• Ability to monitor and respond to social media posts outside of regular working hours
• Financial Services and/or mortgage industry and applicable regulatory guidelines preferred