Nuance
At Nuance, we are constantly reinventing how people connect with technology and with each other.
Boston, MA

Senior Manager, Market and Competitive Intelligence (Boston, MA)

| Boston, MA
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Senior Manager, Market Research and Competitive Intelligence, Solutions Marketing
Job Summary:
As a critical member of the Solutions Marketing team, the Market Research and Competitive Intelligence role is responsible for sourcing, assessing and authoring market and competitive intelligence, working closely with staff from Sales, Marketing, Product Management and other groups across the company. This role monitors industry trends (industry regulations, technology trends, macroeconomic conditions, business processes, challenges) and terminology, and acts as an industry subject matter expert. The individual in this role is key in supporting strategic planning activities by providing actionable recommendations based on assessments of markets and competitors, both existing and potential.
The ideal candidate has a deep understanding of AI-driven communication services for customer engagement in voice and digital channels as well as a deep understanding of biometric authentication solutions for fraud prevention. The ideal candidate also possesses strong market analysis and communication skills and is a strong cross-functional team leader who enjoys driving change in a fast-paced, thriving environment.
This individual will report to the Director of Market, Customer, & Competitive Intelligence.
Responsibilities:
  • Conduct research to capture insights on market trends, competitive landscape, customer needs, and end-user behaviors relevant to conversational AI and biometric security
  • Identify, collect and interpret appropriate customer, competitor, market, economic, financial, and/or operational data and translate into executable and effective market and intelligence reports and presentations.
  • Monitor intelligence sources (blogs, media, competitors' web sites, webinars, conference sessions/trade shows, and calls for papers).
  • Responsible for strategic data and information, trend and scenario analysis, and other business analytics in support of strategic planning and execution.
  • Conduct market and customer research to gather data and insight about target personas, buyer needs and the purchasing decision process for the product or service, including key buyer roles and customer journey mapping.
  • Conduct Win Loss analysis, including working directly with Nuance's third party Win Loss provider to manage target accounts and oversee results presentations and follow-up recommendations.
  • Work collaboratively internally and externally to develop and drive excellent strategic commercial insights that inform and shape communications to achieve their maximum potential.
  • Identify new ways to position solutions in the market and work with Solutions Marketing, Sales, and Product Management colleagues to execute on strategies.
  • Collaborate with Product Management and influence product roadmaps by comparing and sharing market and competitive insights into buyer needs and market opportunities with Nuance's distinctive competencies and existing plans.
  • Provide consulting and interpretation of market and consumer/customer research data to Nuance's Enterprise Division and help analyze data and adjust activities to drive continuous improvement of marketing, sales, support, and delivery efforts.
  • Field and deliver ad hoc market and competitive intelligence from internal customers.
  • Share market and competitive intelligence analysis through internal communications, such as email announcements, internal website, and regular newsletter communications.
  • Cultivate and sustain working relationships with key industry opinion leaders, associations and analysts who can play a role in supporting division business objectives. Serve as project manager, as needed, for research projects with external analysts/vendors.
  • Continually add to the understanding of the company's solutions by developing a thorough understanding of similar products, competition, and market trends that impact individual product lines and cross-solution portfolios.

Requirements:
  • BA/BS degree and minimum 6-8 years of experience in enterprise technology marketing, product management, or related field.
  • Demonstrated subject-matter expertise in conversational AI, spanning customer engagement solutions across voice and digital channels and user authentication solutions, such as voice authentication for fraud prevention.
  • Past experience conducting market research, competitive intelligence, win-loss analysis, or similar activities.
  • Willingness to roll up your sleeves and conduct detailed, substantive market and product research in order to understand our products, competitor's products, and the market we inhabit.
  • A dual-minded approach: You're highly creative and an excellent writer but can also be process-driven, think scale, and rely on data to make decisions.
  • Ability to manage multiple projects at the same time in a fast-paced environment.
  • Technically capable, excellent written and verbal communicator, and a desire to improve processes.
  • Prefer working in a collaborative, cross-team capacity. This role requires you to work across functions and departments to bring our solutions to life.
  • Great track record of working cross functionally with engineers, sales, developer evangelists, business development, and community leaders.
  • Competitive intelligence training or certifications highly desired.
  • Experience utilizing competitive intelligence software tools a plus.

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Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.
Nuance celebrates diversity and is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by law or Nuance policy. If you need an accommodation because of a disability for any part of the employment process, please call 781-565-5086 and let us know.
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What are Nuance Perks + Benefits

Nuance Benefits Overview

Our success as a company is made possible by our employees. Your passion, curiosity, and tenacity propel us forward and produce more value for our customers and stakeholders. In turn, we're committed to taking care of you with our comprehensive benefits and awards.

There's nothing more important than the wellbeing of your and your family. Our medical, dental, vision and financial health plans provide peace of mind now and in the future. Your family and friends will enjoy spending time with you thanks to our generous paid time off and flexible work benefits. And you will feel empowered to be your best self by utilizing our fitness and wellness offerings.

Culture
Volunteer in local community
The Nuance Cares program offers employees up to 16 volunteer hours of paid volunteer time off each year supporting a qualified non-profit organization of their choice.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Nuance employees can contribute up to the IRS maximum annually to their FSA.
Disability Insurance
Short-term disability insurance covers 100% of annual salary for a 26-week maximum. Nuance also offers long-term disability.
Dental Benefits
Our dental plan covers $2,500 of expenses.
Vision Benefits
The vision benefits plan covers 100% for annual eye exams with $150 for glasses and contact lenses.
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Nuance's team fitness initiatives include in-office yoga classes and sponsorship of a race team for the J.P. Morgan Corporate Challenge.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Nuance offers a 401(K) plan through Fidelity Investments.
401(K) Matching
Nuance provides employees with a 401(k) matching plan managed by Fidelity. We match 100% of the first 3% of eligible compensation and contributions up to 50% of the next 2% for a maximum of 4%.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
We match dollar-for-dollar for a maximum of $1,000 annually.
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary and secondary caretaker.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
We provide up to 12 weeks of paid leave to care for a family member with a serious medical condition
Adoption Assistance
We reimburse up to $10,000 for eligible adoption expenses and 12 weeks of paid leave.
Return-to-work program post parental leave
Company sponsored family events
Fun and exciting bring your child to work program.
Vacation & Time Off Benefits
Generous PTO
Nuance employees receive between 20 and 25 days per year of paid time off based on years of service. We also provide 11 paid company holidays annually.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Nuance proudly includes Paid Sick Days as part of our overall Paid Time Off policy.
Perks & Discounts
Casual Dress
Commuter Benefits
We offer pre-tax commuter benefits for all employees.
Game Room
Stocked Kitchen
Nuance offers unlimited free style soda machine, Bevi drinks, cold brew coffee, iced coffee, specialty coffees including Dunkin & Starbucks.
Parking
We offer employees Free on-site parking including car pool spots, expectant mothers and electrical charging stations.
Relocation Assistance
Fitness Subsidies
Nuance reimburses its employees up to $150 annually for many of the most common health and fitness services and activities.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Nuance offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5250.
Diversity Program
Lunch and learns
Nuance hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
Nuance funds business relevant certifications.

Additional Perks + Benefits

Nuance supports our Employee Resource Groups (ERGs): Nuance Pride, Women in Nuance (WIN), Multicultural Association for Diversity Empowerment (MADE). These groups sponsor internal and external events and activities to create awareness, provide resources and foster relationships across the globe.
We provide a choice of two medical plans. With our High Deductible Health Plan, Nuance provides a company contribution to the Health Savings Account.
We provide access to thousands of discounts and access to voluntary benefits such as pre-paid legal insurance, identity theft protection and long term care insurance
We also now reimburse up to $10,000 for surrogacy.

An Insider's view of Nuance

What’s the vibe like in the office?

I enjoy being part of our diverse team. There are more than 20 nationalities represented, and we have quite different educational backgrounds and roles, like speech scientists, engineers and business people. We expanded the Vienna office in the last few years, and we cover all ages and levels of experience.

Gerhard

Senior Director Engineering - Dragon Medical One

What does your typical day look like?

On the Digital team, we work with the world’s most prominent and trusted brands, every day. Those brands depend on us every day to delight their consumers. We’re a true partner in their success; and we do it with the world’s brightest minds, and some really cool technology. Nuance truly empowers its people to change the world we live in.

Ben

Director, Software Development

How does the company support your career growth?

Career mobility ties into career development. You bring these core skill sets into these different roles, but what are the skills you want to expand on and grow? How does that fit into your overall career plan? Nuance is a place where you can try on different hats by sitting on different teams, or even just trying them on in your current role.

Michele

Program Manager, R&D Transformation Initiatives

How do you empower your team to be more creative?

We unlock the creative potential in everyone by creating an environment where people can trust each other and express their views freely. We follow three principles: focus on the customer and empathize to understand their needs, encourage risk taking, and create a platform to share the stories outlining creative ways teams solved problems.

Raghu

Vice President, Engineering

What projects are you most excited about?

I'm most excited about how we will take our expertise gained in the Voice channel to help customers deliver the same frictionless, yet highly secure experiences via Digital Web and Mobile channels.

Danny

Fraud and Biometric Sales Executive

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