Affirm
Affirm is reinventing credit to make it more honest and friendly. Ready to make a difference?
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Senior Manager, Consumer Marketing Operations (Remote)

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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm proudly includes Returnly.
We are looking for an outstanding Senior Marketing Operations Manager to join our Growth Marketing team. In this role, you will have complete ownership of the Salesforce Marketing Cloud platform and lead a team that is responsible for the execution of sophisticated lifecycle and trigger programs that drive customer activation, retention, and improve overall user experience.
The ideal candidate is an expert in all things Salesforce Marketing Cloud and B2C marketing operations. This person will partner with many cross-functional teams to drive email, push, and in-app messaging best practices to our consumer audiences. This person, in collaboration with the marketing teams, is responsible for understanding business requirements and delivering high-quality technical solutions that enable the marketing team to use the full functionality of Marketing Cloud.
What you'll do:
  • Define, lead, and drive our email and push marketing strategy to activate, retain, and engage our Affirm's quickly growing consumer base
  • Responsible for end-to-end ownership of Salesforce Marketing Cloud, including data pipelines through to execution of programs; serve as subject matter expert for all things related to Salesforce Marketing Cloud
  • Manage daily operations of the email and push marketing channels - marketing calendar, creative design, execution and deployment of email campaigns, A/B testing and measurement
  • Build and manage sophisticated CRM programs for our existing customer base; automate nurture programs, ensure end-to-end tracking and proper measurement
  • Use automation to improve processes and efficiency and make recommendations to support rapid scale
  • Partner with Marketing, Product, and Engineering teams to build operational improvements and shared roadmaps
  • Mentor partners in marketing automation methodologies and provide expert recommendations back to the business
  • Lead and develop a team of expert consumer marketing operations professionals

What we look for:
  • 5+ years of experience in marketing operations, including Salesforce Marketing Cloud
  • Expertise in Salesforce Marketing Cloud modules (Email Studio, Automation Studio, Mobile Studio, etc)
  • Expertise in building Journeys via Journey Builder, Einstein experience desired
  • Strong analytical skills, understanding of experimentation and holdout test methodologies, ability to draw conclusions from data and take action accordingly
  • Demonstrated project management experience with the ability to indirectly manage and build consensus across diverse teams
  • Entrepreneurial spirit to build channel strategy and operations from scratch and openness to testing and learning
  • Expertise in email conversion methodologies, including segmentation, deliverability, and copy and design approaches.
  • International/global experience a plus
  • Solid understanding of HTML for email coding
  • Familiarity with marketing compliance such as CAN-SPAM, CASL, and GDPR

Location - Remote U.S.
Grade: USA30
Please note that visa sponsorship is not available for this position.
#LI-Remote
Affirm is proud to be a remote-first company ! The majority of our roles are remote and can be located anywhere in the U.S. and Canada (with the exception of the U.S. Territories, Quebec, Yukon, Nunavut, and the Northwest Territories) unless the job indicates a different global location. We are currently building operations in Spain, Poland, and Australia. Employees in remote roles have the option of working remotely or from an Affirm office in their country of hire, and may occasionally travel to an Affirm office or elsewhere for required meetings or team-building events. Our offices in Chicago, New York, Pittsburgh, Salt Lake City, San Francisco and Toronto will remain operational and accessible for anyone to use on a voluntary basis, subject to local COVID-19 guidelines.
All full-time jobs at Affirm (excluding interns and apprentices) are tied to a transparent grade-based pay range taking location into account.
[Colorado Candidates] In accordance with Colorado's Equal Pay for Equal Work Act , the grade for this position in Colorado is listed above. You can find the Colorado base pay range and benefits here .
If you got this far, we hope you're feeling excited about this role. Even if you don't feel you meet every single requirement, we still encourage you to apply. We're eager to meet people who believe in Affirm's mission and can contribute to our team in a variety of ways-not just candidates who check all the boxes.
Inclusivity:
At Affirm, People Come First is one of our core values, and that's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2021 DEI Report .
We also believe It's On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
By clicking "Submit Application," you acknowledge that you have read the Affirm Employment Privacy Policy , or the Affirm Employment Privacy Notice (EU) for applicants applying from the European Union, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • SwiftLanguages
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    • BalsamiqDesign
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    • JIRAManagement
    • MediumCMS
    • SalesforceCRM
    • MarketoLead Gen
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What are Affirm Perks + Benefits

Affirm Benefits Overview

Attracting great people starts by finding talent in different places. That's why we built remote work into the DNA of how we do business—but if an office space is more your style, we have offices in Chicago, New York City, Pittsburgh, Salt Lake City, San Francisco, and Toronto.

Affirm’s benefits are made for you. Spending wallets provide access to food, lifestyle, technology, and family planning wallets for your expenses. If your role is remote, you can set up shop anywhere in your home country. Generous time off enables you to take the time you need when life happens. Health benefits that include vision, dental, and mental health programs. We have a simple, flexible and transparent remote-first compensation structure so you can make the best decisions for yourself and your family. Our parental leave policy includes 18 weeks’ paid leave for birth and non-birth parents, and a 4-week return-to-work transition program, at full base pay. We also offer 24 company-wide paid days off (on top of our generous time off policy) which help our teams collectively pause to recharge.

Culture
Volunteer in local community
Affirm has an active [email protected] group that organizes regular events to give back to the community.
Partners with Nonprofits
Affirm Cares is a 501(C)3 employee foundation dedicated to supporting causes in our communities. In NYC Affirm partners with Off Their Plate, serving as many meals possible to local families in need.
Friends outside of work
Eat lunch together
Intracompany committees
Our Diversity and Inclusion Council is comprised of Affirmers from across all organizations and levels working together to build towards a more diverse and inclusive workforce.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Affirm supports paid parental leave for periods of disability and for baby bonding.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Affirm provides leaves of absences for eligible employees under the federal Family and Medical Leave Act (FMLA) and California Family Rights Act (CFRA).
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available

Additional Perks + Benefits

Pushing the envelope together: Diversity, Equity, and Inclusion (DEI) in 2020

Diversity, equity, and inclusion are integral to the cultural fabric of Affirm. We’re dedicated to making improvements and sharing our learnings with the broader community. While we’re proud of our progress, we recognize the work still needed to be done. People Come First is not just a value at Affirm, it drives the work we do everyday and we look forward to continuing the work around us.

View Affirm's 2020 U.S. Diversity, Equity, and Inclusion report here: http://bit.ly/affirmdei2020

An Insider's view of Affirm

What’s the vibe like in the office?

I was originally based in our San Francisco office and recently transitioned to our NYC office. I love the NYC office because it feels like a true start-up! I get the best of both worlds. A growing start-up with infrastructure and stability but with the excitement of a small office and team.

Jeremy

Software Engineer

What are some things you learned at the company?

I've learned that staying true to Affirm's consumer-first mission requires a nearly daily commitment to it from the whole company with respect to how decisions are made, which goals are set, & what we decide to build. Sharing this clear north star with my coworkers allows us to connect & align on a deeper level - we're all here for the same reason.

Niki

Group Product Manager

What’s the vibe like in the office?

The New York office combines the tight knit, friendly culture of a smaller startup start up with the huge projects of a scaled out company, all while located in the heart of the world's best city. People in NYC are generally hard working, laid back, and fun to talk to.

Noam

Software Engineer

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