About Loom

Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 14M users across 200k+ companies. Our customers are global and use Loom at work at world-class companies including Netflix, HubSpot, Atlassian, Juniper Networks, and Twitter.

Founded in 2015, Loom has raised over $200 million from top-tier investors including Sequoia Capital, Kleiner Perkins, Coatue, and Andreessen Horowitz.

The Role

We are excited to hire a Marketing Operations Associate who will serve as a foundational team member to operationally support demand generation efforts and adjacent marketing teams (Communications, Growth, and Product Marketing). In this role, you will be tasked with setting up, operationally executing, and tracking campaigns for both a product and sales-led funnel.

The ideal candidate has strong project management experience, is able to tactically support the marketing team's campaigns, and proactively seeks out improvements for performance and scalability.

* We are currently hiring remotely in the United States

Your Responsibilities

• Campaign creation and set-up in HubSpot/Salesforce including troubleshooting and fixing data errors/issues
• Manage campaign tracking and optimization feedback flows, a shared responsibility to inform the team on what is working or not working
• Build an effective PQL (Product Qualified Lead) process to enable revenue growth
• Build communications (landing pages, emails, and more) around marketing activities and events with support from the marketing team leading the campaign
• Connect data across tools and systems for a connected ecosystem between our product and demand generation
• Improve data hygiene and scalable practices to enable accurate targeting and reporting
• Build our campaigns automation program with an emphasis on scalability, team member bandwidth, and effectiveness
• Support marketing team with ad hoc campaign reporting and analysis
• Support internal teams across the entire customer journey, from PQL (Product Qualified Lead) to enterprise sales conversations
• Improve and maintain email send health and privacy compliance (CAN-SPAM, CCPA, GDPR, etc.)

We're Looking For:

• 3-5 years of Marketing and/or Campaign Operations experience, preferably in B2B SaaS organization(s)
• Proficiency in HubSpot (or comparable Marketing Automation platform) and Salesforce
• Experience executing on campaign operations to support the Marketing organization
• Detail-oriented and accurate; enjoys problem-solving and being challenged
• Ability to prioritize and communicate expectations around timeframe and scope
• Ability to communicate effectively with stakeholders across the marketing organization
• Works well under deadlines, with the ability to identify and communicate issues quickly

Bonus Points if You Have:

• Working Tableau and SQL experience
• Experience building a self-serve model
• Certifications in Project Management, Agile, and/or Marketing Automation platforms
• Experience optimizing for email service providers (ESP)

How We Work

Freedom and Flexibility: At Loom, we believe work is an act, not a place. When we disengage work from a location, we can accommodate a broad range of life choices. You can choose to work from home or while you travel. If you are in the Bay Area, you can drop by our San Francisco office on 2nd and Market St. We are able to hire across the United States and Canada and are continuing to expand our international presence. And you are free to move within a country without any adjustment to compensation.

Engaging Workday: The key to an engaging workday is finding the right balance between different ways to work sync, async, text and video. Loom makes it easier for us to say what we mean without having to schedule a zoom meeting or struggle to find the right words. And using async communication allows us to free up time for deep work every day. We believe there's a place for sync time - often a conversation on Zoom is exactly what is needed. For team meetings, this ‘sync time’ is typically between 9AM-Noon PT given where the overlap of timezones where Loommates are located.

Work-Rest Balance: The way we balance the fast-paced demands of a high-growth startup and sustainability is making rest a priority. We offer a flexible PTO policy so you're able to take time off when you need it. We also go fully offline once a year between Christmas and New Year (and twice during the Pandemic). Rest is also part of the workday, not just during PTO. Taking a break for personal commitments, whether it's watching the kids or getting some exercise is a natural part of the workday.

Social Connection: Relationships and connectedness matter. We are intentional about building trust and relationships through unique, shared experiences. Our virtual workspace keeps us connected day-to-day whether it's through Looms celebrating wins or our buzzing Slack communities. Loommates are able to meet in person with their teams at least twice a year purely for fun. We have also built local offices for those who want to work or meet in person, starting with San Francisco and New York City.

Perks at Loom

Competitive compensation and equity package

99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)

Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)

Healthcare reimbursement (for International employees)

Life, AD&D, Short and Long Term Disability Insurance

401(k) with 4% company matching

Professional development reimbursement

Mental health and wellness reimbursement

Gym reimbursement

Unlimited PTO

Paid parental leave

Remote work opportunities

Home office & technology reimbursement

Loom = Equal Opportunity Employer

We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

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