Marketing Operations Analyst at Robin

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Remote Work. We know the best work doesn't always happen in person. Our people have the choice to work from wherever they do their best work. For some of us that means our homes, while others prefer to use our office in Boston (the Seaport). With flexible working locations and hours, we support Robinauts across the US.
About Robin:
Robin is the first workplace management platform designed for flexible work. Every day, thousands of offices across the world use our software to find rooms, desks, and coworkers. Used by companies such as Toyota and Twitter, Robin empowers workplace professionals to build (and reopen) the best version of their office, so people do their best work.
What We're Looking For:
Robin is looking for a Marketing Operations Analyst to partner closely with our marketing team. We are looking for a motivated person who will document, develop and maintain various marketing tools and platforms. This role will be responsible for inbound lead routing to our Sales teams, as well as governing the service level agreement between Marketing and Sales. If this sounds as exciting to you as it does to us, we want to hear from you.
We're Hiring Someone Who Will:
    • Be the primary owner of our Hubspot instance and the sync
    • Collaborate with our Demand Generation team to ensure that leads are being routed in a timely manner to the appropriate sales reps
    • Partner with both sales and marketing teams to govern the SLA and ensure that leads are being followed up in the agreed time frame
    • Educate and evangelize best practices to other Robinauts
    • Maintain consistent process and documentation around requirements, design, deployment
    • Provide support to additional team members when needed
    • Work with other team members to perform basic system functions (i.e. user set up and administration)
    • Perform knowledge transfer to sales enablement and GTM leaders, and potentially end users, of solutions delivered if needed

You'll Succeed In This Role If You:
    • Have 1+ years of working in Hubspot and Salesforce environments
    • Have intermediate experience with Excel
    • Have exceptional attention to detail
    • Motivated team player

It's An Added Bonus If You:
    • Have worked at a SaaS company before
    • Have used JIRA or another issue/project tracking tool
    • Have created business process flows
    • Have experience with Distribution Engine, or other Routing Tools

Benefits:
    • Medical & Dental Insurance through Blue Cross Blue Shield covered at 100% for employee-only plans and 85% for family members.
    • Vision Insurance offered through EyeMed
    • Company sponsored 401k with up to a 3% match
    • Incentive Stock Options
    • 100% Paid Parental Leave
    • Unlimited vacation time (that we actually use!)
    • 12 company holidays

Perks:
    • Work from Anywhere
    • Monthly Hybrid Stipend Program
    • Equipment Stipend
    • Weekly Meal Stipend through DoorDash
    • Professional Development Stipend
    • Talent Referral Program
    • Recognition perks through Blueboard
    • Travel to HQ for Remote Employees

We Celebrate Diversity
Robin is committed to creating a workplace that reflects the world around us. We believe that the key to good work is empowering our people and we know that diversity and inclusion are a large part of this equation. Our realities shape our everyday experiences and it's our responsibility to our employees, our customers and our communities to address the issues with workplace representation. Robin does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
COVID-19 Policy
For office access, all Robinauts and visitors must provide documented proof of vaccination against COVID-19. If documentation is unavailable, Robinauts and visitors can provide either:-- A negative COVID-19 test with results dated within 72 hours prior to their accessing the office, every time they access the office- OR for regular office users, proof of negative COVID-19 testing on at least a weekly basis.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • React NativeLibraries
    • ExpressFrameworks
    • JestFrameworks
    • Node.jsFrameworks
    • AWS (Amazon Web Services)Frameworks
    • KubernetesFrameworks
    • MemcachedDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • AmplitudeAnalytics
    • FigmaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • FigmaDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM

An Insider's view of Robin

How does your team reward individual success?

At Robin, decisions are intentional, feedback is encouraged and welcomed and people are put in a position to grow into the best possible version of themselves. Everyone’s individual efforts move in unison with the larger overall group and we celebrate our people, no matter how big or small the achievement

Joe

BDR Manager

What's the biggest problem your team is solving?

Our team is learning what specifically drives employees to visit the office, and how Robin can help make those trips more meaningful. Like many folks, I miss collaborating on work, sharing lunch and enjoying happy hour with my teammates in-person. This is an important problem close to my heart, and I'm excited that we're the ones to solve it.

Mary Kate

Senior Software Engineer

How does the company support your career growth?

Our leaders recognize my potential and invest their time and resources into developing me. Learning on the job is inevitable, but having support from peers, managers, and executives, gives me confidence. They challenge me to take on more responsibility and get past my comfort zone. Camaraderie and genuine support is what makes Robin great.

Danielle

Sales Manager

How do your team's ideas influence the company's direction?

The People team at Robin is in a unique position to influence the global conversation around hybrid work. Our vision is to be an example of hybrid at its best by creating culture where people are trusted to choose where and how they work. Knowing our decisions impact the way our people and customers think about the future of work is so motivating.

Elizabeth

VP of People

How would you describe the company’s work-life balance?

At Robin, we manage our calendars. Our calendars don't manage us. This instills a sense of trust, honesty and open communication. Our leaders understand that personal wellness will influence our professional lives positively. They encourage our teams to use our unlimited PTO program and observe over 12 days of company wide days off.

Nelsy

Talent Acquisition Partner

What are Robin Perks + Benefits

Robin Benefits Overview

Our benefits expand farther than beer and kombucha on tap (although we have both!) More importantly, we focus on elements that will continue to make a positive impact over time. We have great healthcare, dental, vision. 401k match, life insurance, unlimited PTO and up to 14 weeks paid parental leave. We care about the benefits that you care about, spending money on the right things to keep you healthy, happy, and motivated.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Sports Leagues - Softball
Relocation Assistance
Fitness Subsidies
Employees enrolled on Robin's medical plan receive fitness subsidies.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks
Paid industry certifications

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