Sendoso
We help companies stand out by providing meaningful ways to engage with their buyers and customers.
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Lifecycle Marketing Manager at Sendoso (Remote)

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The Customer Lifecycle Marketing Manager will play a strategic role in owning the development of the customer journey and communication framework, partnering with Customer Success to define key milestones, at-risk audiences, and growth potential across our customer base. You will identify and execute strategic programs that drive deeper awareness, education and engagement with Sendoso Customers to increase adoption, retention, and revenue per account.

What You'll Do

  • Analyze adoption, activation and customer spend reports.
  • Work with CX leadership to create a mix of 1:1, 1:Few and 1:Many customer touchpoints, automating when necessary.
  • Project manage multiple initiatives and maintain momentum in both daily and long tail company needs.
  • Interview CSMs, customers and advisors to identify and address frontline users’ biggest challenges in-app.
  • Provide readouts that detail campaign performance against goals, share learnings, and revise action plans when needed.

What You'll Bring

  • 3-5 years of relevant experience in marketing, sales or customer success
  • You are Marketo and/or Salesforce fluent
  • Strong writing, communication and interpersonal skills
  • Experience developing and executing marketing strategy and integrated campaigns
  • Strong communication and interpersonal skills
  • Flexibility and willingness to work on a broad variety of tasks

How You Work

  • You are strategic - you can recognize key audiences and inflection points within the customer journey and can weave together a cohesive communication framework including email, in-app notifications and events
  • You are a strong communicator, can coordinate between multiple teams and stakeholders and leadership
  • You are process and data oriented and seek to drive scale, understand and replicate success and consistently re-evaluate and iterate on existing programs
  • You are creative and not afraid to have fun - we work with a really unique product that allows for lively and inspired campaigns
  • You can create compelling and personalized content and nurture programs that can be used throughout customer programs
  • You can multitask and prioritize among a lot of competing projects and initiatives
  • You are a self-starter, can work independently and are looking to carve out your own career path at a fast growth company

How we work:
We work sane, sustainable and flexible working hours.
We offer “take what you need” PTO, and have a genuine, supportive culture around work life balance and boundaries. 
We are consistently building, refining and automating processes to aid our work; we encourage each team member to propose and adopt new technologies, frameworks, and processes that make us more effective as an organization.
Some of us work near or in corporate offices (pandemic permitting) but many of us work remotely full time.
You are empowered to choose the environment that maximizes your happiness, engagement and ability to reach our shared goals.
We provide comprehensive benefits to reward and support our employees. 

Who We Are:
Sendoso is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions™ at scale. This makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right! We’re a Series C company with $154M in venture capital funding with more than 800+ customers and 20,000 active users. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics.
Our mission is to help companies rise above the noise by eradicating spam and elevating relationships. Our goal is to enable businesses everywhere to make more human connections in a digital world.

We are unable to hire in the following states at this time: CO, HI 

Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
By submitting your application, you agree that Sendoso may collect your personal data for recruiting, global organization planning, and related purposes. 

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Candidate Location Eligibility:
Phoenix – Mesa – Scottsdale, AZ
San Francisco, CA

Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • jQueryLibraries
    • BootstrapLibraries
    • VueLibraries
    • Ruby on RailsFrameworks
    • Vue.jsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
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What are Sendoso Perks + Benefits

Sendoso Benefits Overview

Sendoso offers very competitive benefits + perks and continuously invests in employees growth and well being.

Benefits:
• Medical Insurance through Anthem Blue Cross & Kaiser Permanente for California folks!
• Dental Insurance through Guardian
• Vision Insurance through Guardian
• Flexible Spending Accounts (healthcare, dependent &
commuter)
• Life Insurance (AD&D and supplemental)
• Short and Long Term disability

Time Off Benefits:
• “Take What You Need” paid time off policy
• Birthday Time Off
• Volunteer Time Off
• 9 Paid Holidays
• Paid Parental Leave
• Vacation Bonus (2x per year)

Additional Perks:
• ClassPass fitness benefits
• Discounted pet insurance through PetPlan
• 401(k) & Stock Options
• One Medical membership
• Family planning benefits through Kindbody
• Legal Assistance through Rocket Lawyer
• Employee Assistance Programs
• Education stipend
• And more!

Culture
Volunteer in local community
Apart from company wide supported community initiatives, Sendoso also encourages team members to get out in the community and volunteer by providing 16 hours of volunteer time off per year.
Friends outside of work
Eat lunch together
Intracompany committees
We have a Diversity & Inclusion committee that focuses on helping with educating and amplifying voices.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Our executive team comes from diverse backgrounds.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Sendoso employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Disability insurance covers 60% of annual salary.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Flexible Time-Off policy and birthday time off promotes mental health involvements.
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program includes work from home Full-time remote for specific positions, Work remotely on occasion as needed for other positions.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Sendoso offers pre-tax commuter benefits for all employees.
Company Outings
Each team hosts company outings Quarterly, and there are also frequent company wide outings.
Free Daily Meals
Employees receive $15 DoorDash credit every Wednesday at the expense of the company.
Game Room
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Friday. Employees get free lunch on Wednesday. This is on hold until we return to the office in 2022 or when it's safe.
Happy Hours
Parking
Pet Friendly
Fitness Subsidies
Sendoso offers discounted ClassPass memberships to employees.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Active after 6 months of employment, Sendoso will reimburse up to $2500 per calendar year for continuing education.
Diversity Program
Cross functional training encouraged
Promote from within
Continuing Education stipend
Active after 6 months of employment, Sendoso will reimburse up to $2500 per calendar year for continuing education.
Paid industry certifications

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