Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.

The Customer Experience (CX) & Design team is a multi-disciplinary department comprising brand & marketing design, product design, design operations and CX design. Our mission is to create experiences that inspire small businesses to deliver the most value to their customers. We work cross functionally with just about every team across the business from marketing to product to culture to deliver a unified customer experience and make things feel like Mailchimp.

We are looking for a Design Program Manager to join our Design Operations team in support of the Campaign creative group within the Brand & Marketing Design team (aka our in-house Creative Agency). This role will help lead creative campaign efforts by organizing the team, guiding scope and quality against the Marketing Campaigns calendar. They will be the main interface between Campaign Management, Brand Marketing, Media and the creative teams, helping align and shepherd across these groups through process, relationships, approvals, and production. This role co-facilitates planning, execution and launch of campaign creative in partnership with Marketing and Creative campaign team leads. You are part program manager, part account manager.

This role will work closely with internal and external producers, creatives and writers, helping establish cross-functional process and drive performance to meet strategic goals and objectives. 

What you’ll do here: 

• Be a strategic thought partner to creative campaign leadership to help gain buy-in for creative ideas by building trusting relationships with Marketing leaders using your process and partnership superpowers
• Implement systems for campaign creative development process and management, project status reporting in the context of Marketing needs
• Collaborate with creative and marketing leadership to optimize department and cross-functional program processes
• Communicate and document process, programs, change management and operations to the creative and marketing teams for continual improvement 
• Optimize and support resource tracking and creative tooling infrastructure
• Lead cross functional conversations and generate alignment across partners and stakeholders as it relates to production planning and execution for strategic initiatives and campaigns and the associated deliverables, timelines, risks and budgets.
• Lead weekly operations activities required to ensure leadership visibility and alignment with campaign deliverables.
• Partner with Sr. Design program managers to improve infrastructure and processes.
• Cultivate, facilitate, and maintain strong relationships with outside creative partners, including production companies, illustrators, animators, fabricators, photographers, videographers, casting and talent agents and reps.
• Be a creative problem solver who encourages creatives, calms and coaches partners, bringing folks along the creative journey, all the while seamlessly navigating ambiguity and adversity when needed.

We’d love to hear from you if you have: 

• Extensive creative operations management experience, account management in an agency environment is a plus
• A passion for working with Marketing partners to help teams generate award-winning creative work that delivers results
• Excellent organizational & prioritization skills, attention to detail, process knowledge and ability to multitask and pivot quickly.
• Experience being a face of creative production to external vendors and key internal stakeholders and a working knowledge of industry production contracts and the ability to negotiate terms independently and seek guidance from legal when necessary.
• Proficiency in G Suite, Microsoft Office, Slack, Confluence, Workfront (as well as other project management tracking tools). 
• A strong understanding of design thinking, project management and design production processes.
• Exceptional written and verbal communication skills.

At Mailchimp, we understand that experience comes in many forms. We don’t just accept differences, we celebrate them, support them, and hire peeps from a wide variety of backgrounds because it makes our company stronger. We’re dedicated to adding new perspectives to the team - so if your experience aligns with what we’re looking for (even if you don’t check every single box), please consider applying!

How you’ll work:  Our Core Leadership Behaviors are the observable and measurable leadership actions and skills that contribute to our effectiveness and success in our roles at Mailchimp. They determine how we do our jobs and how we meet our goals, enabling us to bring out the best in each other and execute on our strategic plans to deliver for our customers.

• Thriving in Complexity: You unravel and make sense of potentially sophisticated, incomplete, and contradictory information to effectively solve problems. 
• Nimble Learning: You tackle problems with experimentation, using successes and failures to inform future decisions
• Expecting the best: You hold yourself and others accountable to meet commitments
• Collaborating Courageously: You build partnerships across the company and work collaboratively with others to meet strategic goals
• Cultivating Candor: You act with integrity and earn the confidence and trust of others through honesty and authenticity
• Inclusive Leadership: You recognize the value diversity brings to our organization and leverages different perspectives to enhance organizational culture and drive performance
• Customer Obsessed: You listen hard to customers, understand their challenges, develop relationships with them, and deliver products that remove their obstacles
• Action Oriented: You initiate new opportunities and face tough challenges with a sense of energy, enthusiasm and service

*Mailchimp currently offers flexible and remote options in Arizona, Arkansas, California, Colorado, Georgia, Florida, Illinois, Kentucky, Louisiana, Massachusetts, Minnesota, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, and Washington. If you are unable to work from one of these registered locations, you will not be eligible for employment.

Mailchimp is an all-in-one marketing platform for growing businesses. Mailchimp empowers millions of customers around the world to start and grow their businesses with world-class marketing technology, award-winning customer support, and inspiring content. Millions of businesses and individuals—from community organizations to Fortune 100 companies—trust Mailchimp to help them connect with their audience with the right message, at the right time, in the right place.

Founded in 2001 and based in Atlanta with offices in Brooklyn, Oakland, Vancouver, London, and Santa Monica, Mailchimp has 1,200+ employees. Through Intuit, we offer employees competitive compensation, best in class perks and benefits. We hire collaborative, customer obsessed, problem solvers and give you ample opportunity to grow and succeed. Find Mailchimp on social.

Mailchimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis race, color, citizenship status, national origin, ancestry, sex, gender (including gender expression and gender identity), sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, or any other factor protected by federal, state or local law. Mailchimp also prohibits harassment of applicants and employees based on any of these protected categories, and complies with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.