Job Description As a communications vice president within the Consumer & Community Banking (CCB) Communications team, you will be a member of a high-performing team that communicates with honesty, authenticity and empathy. Reporting to the Head of Communications for CCB Technology, Product and Connected Commerce organizations, you will provide communications support to several leaders in Chase's Product, Customer Experience and Digital organization, creating and executing engagement plans that drive business results and strengthen the organization's culture.
Culture is important to us, and we are looking for a self-starter, a creative and detail-oriented individual who values teamwork as much as we do. You are intellectually curious, honest and passionate about communications. A strong writer who tells stories that move people, you are comfortable asking questions, sharing ideas and prioritizing and managing multiple projects. Organization comes naturally, you work well under pressure and adapt quickly to change. You have a client-service mindset and well-developed interpersonal and problem-solving skills and are a team player with the ability to effectively work on your own. This is an excellent opportunity for candidates who thrive in a collaborative environment and are interested in being challenged. This role is based in New York, NY; Wilmington, DE; or Columbus, OH.
Major Responsibilities include:

• Provide direct communications support and act as a trusted advisor and counselor to: Chase's Head of Digital Channels and Products and the Head of Chase Customer Experience and Personalization.
• Create and implement strategic communications plans; develop and deliver content and messaging for employees (via intranet, email, collateral, video, talking points, articles, blogs, town halls, social media, etc.) consistent with objectives related to CCB Functional Communications' vision, values and objectives.
• Deliver clear and concise audience-first communications through periods of rapid change
• Find, tell and share great stories
• Contribute fresh ideas on reaching employees through modern communications channels and tactics
• Partner with internal/external partners to drive innovation, new ideas and better ways of communicating
• Lead special projects as assigned
• Be a great partner and teammate

Skills and Qualifications:

• 5-7 years of internal and corporate communications experience, including extensive hands-on writing, editing, project management, and presentation building, in technology or financial services.
• Experience in digital journalism, social media, digital content, preferably at a leading mainstream media outlet, creative agency or a top-tier public relations agency desirable.
• BA/BS in Communications, Marketing, Journalism or related degree.
• Experience working with C-suite executives; demonstrated success developing executive-level messages, providing communications counsel to senior management teams, and executing strong communications strategies.
• Organized self-starter, project manager and multi-tasker with a proven ability to track complex and overlapping milestones and manage multiple priorities and urgent deadlines.
• Outstanding judgment and interpersonal skills, including partnering effectively with executives, peers and other functional groups across the company.
• A creative, innovative and strategic thinker with the ability to inspire confidence from, and to collaborate closely with, teams, internal stakeholders and senior leaders
• High level of independence, energy and integrity, demonstrates respect for a diversity of opinions and styles, and takes accountability and accepts responsibility.
• Strong ability to take complex concepts and deliver them into simple/digestible communications
• Experience with Intranet design, content development, and collaboration and measurement tools.
• Team player who willingly collaborates and contributes on both the strategic and the tactical.
• Unwavering commitment to always doing the right thing

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Full vaccination is a requirement for this role for new hires joining JPMorgan Chase. Additional requirements include sharing information including your vaccine card in the firm's vaccine record tool and may include mask wearing and social distancing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Note: The requirement to be fully vaccinated to be hired for this role does not apply to roles with a work location in Arkansas, Florida, Iowa, Montana, and Tennessee. For applicants to these roles, JPMorgan Chase will consider all qualified applicants regardless of vaccination status, due to state and local laws.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.