Chewy
We're on a quest to help people connect through pets.
Dania Beach, FL

Associate Director, Dropship Product Manager at Chewy

| Dania Beach, FL
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Our Opportunity:

Chewy is looking for a Associate Director, Product Manager to join our Drop Ship Team based out of Dania Beach, FL. The Associate Director will lead the development of the technical and analytical tools needed to maximize the customer and vendor experience. The role will lead the collaboration with cross functional stakeholders in Supply Chain, Merchandising, and IT to scope projects and own the features for the Drop Ship organization.

This leader will provide project and product management services to stakeholders and be the main point of contact for the Drop Ship needs of the supply chain organization. This role will take all the needs and convert them into requirements and communicate effectively with IT. One of the main objectives is to ensure that the business and IT roadmaps are in sync and reflect the priorities and goals of the Supply Chain organization. The candidate for this role will require an understanding of Drop Ship capabilities and must be able to analyze data, create data models, create high-level project updates, prioritize feature sets and above all else maintain consistent and clear communication with all stakeholders. The ideal candidate would also possess working knowledge on the functional areas of inventory management, outbound transportation, ecommerce lifecycle, and a general understanding of ecommerce tech ecosystem.

This person will be responsible for sourcing business user requirements, creating end-to-end test plans, executing test scripts, simulating production scenarios, and managing testing activities to ensure that all products and services meet organization standards. The solution should be tested in terms of functionality, performance, reliability, stability, and compatibility with other legacy and/or external systems.

What you'll do:

  • Learn business processes and translate them to business requirements, user stories and system design to understand all facets related to development requests.
  • Take decisions to autonomously complete tasks within the track owned for a given system.
  • Identifies risks, issues, potential defects, or defects in any phase of the project life cycle and managing them through closure.
  • Manage release of intermediates change requests and final products in accordance with the approved systems, procedures, and specifications.
  • Ensuring process validation and qualification requirements are established in approved protocols and results of the validation are adequately documented in test reports.
  • Understand business enhancement requirements and create high-quality user acceptance test cases to ensure accuracy and quality of the IT delivered product.
  • Creates efficient test strategies for simulating test scenarios with clear intent to include specification for test data and environments to validate system functionality.
  • Co-ordinate testing within the project, establish timelines for successful completion and communicate bugs to developers and other stakeholders.
  • Provides project stakeholders information relevant to make/influence decisions that may improve quality of the applications.
  • Participate in system implementation projects (requirements documentation, systems configuration, test documentation/execution, issue identification and resolution)
  • Plan, prioritize, and deliver systems enhancements.
  • Provide support to end users as priority when it impacts business or provide a Standard Operating Procedure manual for systems that he/she owns.
  • Own creation, management and reporting of key metrics (KPIs) for the system owned.

What you'll need:

  • Master’s degree in Industrial Engineering, Information Systems, or MBA.
  • Excellent interpersonal and communication skills, strong analytical skills, and ability to deal with ambiguity in a rapidly changing business environment.
  • Ability to code and read Python and use SQL for data analysis and modeling.
  • Advanced experience with Microsoft suite of office products, including Word, Excel pivot table, PowerPoint, and Outlook.
  • Ability to effectively operate both independently and as part of a team.
  • Strong written, verbal, analytical and problem-solving skills.

Either:

  • 5-7 years of experience in supply chain including working on a system implementation/optimization as the business subject-matter expert.
  • 5-7 years of experience implementing through full system implementation life cycles (analyze, design, build, test, implement, support) supporting a supply chain department.
  • Bachelor's degree in Business: Supply Chain, Logistics, Industrial Engineering, or related field.

Bonus:

  • Experience in Product tools such as Atlassian Tools – Confluence and JIRA.
  • Experience in Project Management frameworks such as MoSCoW, Gantt, RACI, etc.
  • Experience with data visualization tools including Tableau.
  • Prior experience with working or designing Drop Ship systems.
  • Prior experience with Warehouse Management Systems (WMS)
  • E-commerce background is a plus
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected] 
To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
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    • KotlinLanguages
    • PHPLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
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    • AngularJSFrameworks
    • DjangoFrameworks
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    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • VerticaDatabases
    • AerospikeDatabases
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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.

Greg

Senior Technical Recruiter

What kinds of technical challenges do you and your team face?

At Chewy, one of our operating principles is Accelerate Time. We release new features weekly, fail fast, and iterate often to bring incremental progress quickly to our Pet Parents. Our success is driven by a customer first mentality, a culture of collaboration, and empowering individuals and teams.

Heather

Associate Director, Product Management

How does the company support your career growth?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!

Rich

Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.

Mike

VP, Software Engineering

What projects are you most excited about?

Collaborating with so many different teams on a daily basis and seeing how we all come together to help pet parents find the products that they need for their pets.

Victoria

Senior Integrated Marketing Manager

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