Marketing/Sales Associate

Job Description

The Marketing Associate at DOCS Medical Group plays a vital role in promoting our services while ensuring excellent patient interactions. This position combines marketing responsibilities with front desk operations, patient outreach, and collaboration with various teams, including providers and billing. The ideal candidate will be proactive, detail-oriented, and possess strong communication skills to effectively build relationships within the community.

Key Responsibilities:

Marketing Initiatives:

• Assist in the development and implementation of marketing campaigns to promote DOCS Medical Group services.
• Support event planning and coordination for community outreach programs and health fairs.
• Front Desk Operations:
• Greet patients and visitors, providing a warm and welcoming environment.
• Manage front desk activities, including check-in/check-out processes.
• Handle phone inquiries, schedule appointments, and address patient concerns with professionalism.
• Medical Records Management:
• Ensure accurate and timely handling of medical records, maintaining confidentiality and compliance with regulations.
• Assist in the preparation and organization of patient records for visits and follow-ups.
• Outreach and Relationship Building:
• Develop and maintain relationships with local healthcare providers, businesses, and community organizations.
• Conduct outreach efforts to educate the community about services offered by DOCS.
• Collaboration with Teams:
• Work closely with healthcare provider to understand service offerings and patient needs.
• Coordinate with billing teams to facilitate smooth patient interactions regarding insurance and payments.
• Event Coordination:
• Plan and execute events that promote the DOCS Medical Group, including health workshops and patient education sessions.
• Gather feedback and report on event success to improve future initiatives.

Key Skills for Success:

• Communication: Strong verbal and written communication skills to interact effectively with patients, team members, and the community.
• Interpersonal Skills: Ability to build and maintain positive relationships with diverse individuals and groups.
• Organizational Skills: Excellent time management and organizational abilities to handle multiple tasks and priorities.
• Attention to Detail: Meticulous in managing medical records and ensuring compliance with regulations.
• Problem-Solving: Proactive in identifying issues and implementing solutions to enhance patient experience and marketing effectiveness.
• Team Player: Collaborative mindset to work effectively with various teams across the organization.
• Technical Proficiency: Familiarity with medical record systems, marketing tools, and social media platforms.
• Customer Service Orientation: Passionate about providing outstanding service and support to patients and the community.

Qualifications:

• Bachelor’s degree in Marketing, Communications, Business Administration, or related field preferred.
• Experience in healthcare marketing, customer service, or front desk operations is a plus.
• Familiarity with medical terminology and procedures is an advantage.