Marketing Representative/Community Liaison

Summary: The Marketing Representative is responsible for developing, maintaining, and strengthening referral relationships to support utilization of Pyramid Healthcare's continuum of care within assigned markets. This position serves as a liaison between Pyramid Healthcare and referral sources, community partners, healthcare providers, and other stakeholders to promote organizational services, increase brand awareness, and support business development initiatives. 

The Marketing Representative collaborates with facility leadership, admissions, business development, and clinical teams to ensure exceptional customer service, strengthen referral partnerships, and achieve organizational growth objectives. 

Essential Duties and Responsibilities:  

• Develop, maintain, and expand referral relationships within assigned geographic markets.  

• Promote Pyramid Healthcare's continuum of care through community outreach, marketing activities, educational presentations, networking events, and relationship development.  

• Serve as a primary point of contact for referral sources, healthcare providers, community organizations, and other external partners.  

• Collaborate with facility leadership, admissions, clinical teams, and business development to identify referral opportunities and respond to community needs.  

• Monitor referral activity, market trends, customer feedback, and competitive information to support strategic marketing initiatives.  

• Assist with implementation of regional marketing plans, business development initiatives, and organizational growth strategies.  

• Prepare reports, maintain referral activity documentation, and communicate marketing outcomes to leadership.  

• Participate in financial planning discussions and support achievement of regional growth objectives.  

• Represent Pyramid Healthcare professionally at community events, conferences, meetings, and outreach activities. 

• Must exercise discretion and maintain confidentiality with regard to all company information 

• Completion of all required trainings as designated by the company and accreditation/licensing entities. 

• Other duties as assigned. 

Supervisory Responsibilities 

• None  

Required Qualifications 

Education, Licensure, & Experience 

• High school diploma or equivalent with one (1) year of related experience required.  

• Bachelor's degree in a related Behavioral Health or Business/Marketing field preferred.  

• Three (3) to five (5) years' experience in Drug & Alcohol and/or Mental Health field preferred.  

• Three (3) to five (5) years' experience as a Counselor, Assessor, or Community Relations professional in direct client care preferred. 

Job Knowledge, Skills, and Abilities 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Knowledge of behavioral health, substance use disorder, and mental health treatment services.  

• Knowledge of healthcare marketing, referral development, and business relationship management.  

• Strong customer service, relationship-building, and networking skills.  

• Excellent verbal, written, presentation, and interpersonal communication skills.  

• Strong organizational, time-management, and multitasking abilities.  

• Ability to analyze referral trends and identify opportunities for growth.  

• Self-motivated with the ability to adapt to changing priorities and work independently.  

• Proficiency with Microsoft Office applications, CRM systems, and other business software.  

• Working knowledge of applicable federal, state, licensing, accreditation, and compliance standards.  

• Ability to maintain confidentiality, professionalism, and ethical standards. 

Physical Demands  

While performing the duties of this job, the employee is frequently required to talk or hear. The employee is regularly required to sit, stand, walk, use hands to handle objects, equipment, and office materials, and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or twist. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Work Environment  

This position operates in office, healthcare, behavioral health, community, and field-based environments. Frequent local travel is required to support referral development, community outreach, networking events, and facility visits. Employees regularly interact with referral sources, healthcare professionals, community partners, clients, and internal stakeholders. Employees may encounter exposure to communicable illnesses and emotionally sensitive situations while performing the essential functions of the position. 

Compensation  

 This position may be subject to state or local wage transparency requirements. Where required by law, a    

 compensation range will be provided. For candidates applying in jurisdictions with such requirements, the  

 applicable range will be disclosed either in this posting or during the interview process. Please note that  

 compensation may vary depending on factors such as geographic location, experience, qualifications, and internal  

 equity. To inquire about the salary range for your specific location, please contact our recruitment team. 

The starting compensation for this role is $50,000/year; final compensation will be determined based on skills, experience, and qualifications.