Marketing Platform Strategy & Transformation Vice President - Business Banking Marketing

Job Description
Chase Business Banking provides a comprehensive suite of banking and financial services tailored to small business owners. Our mission is to be the most recommended financial partner in our communities, supporting business owners as they start, run, and grow their businesses. The Business Banking Marketing Transformation team is dedicated to empowering marketers by optimizing technology, streamlining workflows, and fostering a culture of innovation and continuous learning. We drive strategic initiatives that leverage advanced solutions, including GenAI, to enhance productivity, efficiency, and campaign effectiveness.
Job Overview
As a Marketing Platform Strategy & Transformation Vice President within the Business Banking Marketing Transformation team, you will oversee the rollout, configuration, and ongoing management of the centralized Monday.com campaign management board. You will drive the development and maintenance of boards, templates, automations, and best practices, while serving as the subject matter expert for the platform. You will also be responsible for helping identify and implement solutions for Marketing process improvements, establishing proactive feedback channels and ensuring alignment with broader business objectives through effective representation and communication.
Job Responsibilities

• Lead the rollout, configuration, and ongoing management of the centralized Monday.com campaign management board, including the development and maintenance of templates, automations, and best practices.
• Establish and maintain proactive feedback channels with Marketing teams to identify and implement opportunities for process improvement, increased efficiency, and enhanced campaign outcomes.
• Act as the Monday.com subject matter expert, supporting new board creations, managing escalations, and addressing enhancement and support requests. Deliver training and guidance to users as needed.
• Stay current on Monday.com product updates, new features, and industry best practices. Proactively recommend and implement relevant enhancements to maximize platform value.
• Build relationships to understand pain points, gather requirements, and drive solutions, leading teams through change and challenging the status quo.
• Champion business and culture transformation with consistency, integrity, and humility.
• Operate effectively in a highly matrixed organization, influencing and communicating across all management levels.

Required qualifications, capabilities, and skills

• Bachelor's degree required; advanced degree preferred in Marketing, Communications, Business, or related disciplines.
• Minimum of 5 years in Marketing operations, campaign management, or platform leadership roles.
• Experience with Monday.com or similar campaign/project management platforms.
• Strong written and oral presentation skills, with the ability to convey information simply and clearly to users and business partners.
• Proven ability to prioritize and manage multiple projects effectively.
• Demonstrated ability to anticipate and mitigate risk.
• Proficiency in Microsoft Excel, PowerPoint, and workflow automation tools.

Preferred qualifications, capabilities, and skills

• Existing knowledge and experience in using JPMC's Marketing tools and platforms.
• Strong project management, process optimization, and stakeholder management skills.
• Experience driving platform enhancements and managing cross-functional feedback loops.
• Excellent communication, leadership, and change management abilities.
• Strategic thinker with a results-driven approach and passion for innovation.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.