Marketing Coordinator
Who We Are
OneSpaWorld is the pre-eminent global provider of health and wellness services at sea and on land, operating spas on cruise ships and at resorts around the world. We are innovators in wellness, beauty, rejuvenation, and transformation, dedicated to the highest quality standards while continually evolving with new advances in the wellness industry.
The Opportunity
We're looking for a highly organized, detail-driven Marketing Coordinator to keep our marketing engine running across multiple spa brands and regions. This is an integrated communications role centered on project management and traffic coordination (about 90% of the role), with the remainder spanning digital execution, content operations, and brand stewardship.
If you love bringing order to fast-moving projects, working across disciplines, and collaborating with a global team, this role is your launchpad into a marketing career in the wellness, travel, and hospitality space. No prior marketing experience required — we'll teach you the rest.
What You'll Do
Project Management & Traffic Coordination
- Partner with the Traffic Manager to manage creative and print projects — communicating with stakeholders, organizing and archiving creative jobs, and processing POS promotions, discounts, and marketing information
- Coordinate and maintain our project management tool (Wrike) for internal and client launches and campaigns
- Help create and roll out new promotional SOPs for our Resorts division alongside the Traffic Manager and Operations
- Serve as Traffic Manager backup during absences, maintaining continuity across workflow routing and the marketing inbox
- Coordinate work with outside agencies, printers, entertainers, and vendors, and oversee Upwork projects from posting and vendor vetting through completion
Digital & E-Commerce Support
- Update and maintain website content across OneSpaWorld, Mandara Spa, and TimeToSpa — loading new products and publishing page updates using pre-approved copy and imagery, in coordination with the E-Commerce team
- Load, QA, and schedule email campaigns for resorts and TimeToSpa, confirming deployment details, audience segmentation, and send schedules prior to launch
- Conduct regular audits of brand websites, spa landing pages, and partner and hotel sites to ensure consistency, accuracy, and alignment with current partner standards
Content, Events & Brand Operations
- Co-plan events with the Digital Content Manager, ensuring the field receives deliverables on time and seeing logistics through to execution
- Support in-office content production, including filming, photography, and camera operation for educational and promotional videos
- Manage and organize marketing collateral, databases, and promotional discounts, memberships, and packages in the POS system; maintain assets across DAM and Box platforms
- Handle daily administrative tasks that keep the marketing function coordinated and support Marketing Managers on projects as needed
What You Bring
- Enthusiasm, dependability, and a real interest in marketing — a friendly demeanor, strong work ethic, and desire to learn are musts
- Exceptional planning and organization skills; you know how to prioritize, multi-task, and deliver accurately and on time in a fast-paced environment
- Excellent verbal and written communication, with outstanding grammar and proofing skills
- A proactive, independent work style paired with a team-player mindset
- High attention to detail with strong research, analytical, and critical-thinking skills
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Outlook
Bonus Points For
- Bachelor's degree in Marketing, Communications, or a related field
- Experience in spa, wellness, fitness, cruise, travel, or hospitality
- Experience collaborating with a global team of internal and external stakeholders
- Knowledge of HTML, Adobe InDesign, Illustrator, Photoshop, and/or photography
- Experience with Book4Time or a similar POS system
Why OneSpaWorld
You'll join a global leader in wellness at sea and on land, work across iconic spa brands, and build hands-on experience in every corner of modern marketing — from traffic and project management to e-commerce, content production, and events.
Ready to help us deliver wellness around the world? Apply today.
Skills Required
- Exceptional planning and organization skills, including prioritization, multitasking, and accurate, timely delivery
- Excellent verbal and written communication skills
- Outstanding grammar and proofreading skills
- Proactive and independent work style with a team-oriented mindset
- Strong attention to detail, research, analytical, and critical-thinking skills
- Proficiency in Microsoft Office, including Word, Excel, and PowerPoint
- Proficiency in Microsoft Outlook
- Bachelor's degree in Marketing, Communications, or a related field
- Experience in spa, wellness, fitness, cruise, travel, or hospitality
- Experience collaborating with global internal and external stakeholders
- Knowledge of HTML, Adobe InDesign, Adobe Illustrator, Adobe Photoshop, and/or photography
- Experience with Book4Time or a similar POS system
What We Do
OneSpaWorld is the world's leading spa and wellness company. Through its brand Mandara Spa, the company combines the traditional Balinese healing arts and spirit of generosity with European techniques to offer guests a luxuriously healing experience. Their spas are located in diverse global settings, honoring both the local culture and Balinese traditions.
