JOB OBJECTIVE(S)
§ Run a
comprehensive Marketing & Client Services framework in strategic
alignment with TDL’s overall business objectives.
§ Meet the
company’s revenue aspirations through the management of existing clients and
winning new clients.
§ Build and
lead TDL’s strategic brand management/marketing initiatives, enhancing and
improving the positioning and image of the company
DUTIES & RESPONSIBILITIES
§ Identify and establish new relationships to create strategic alliances
consistent with the company’s objectives, to ensure its market share in the
industry is deepened
§ Market tailored HR and Function services to existing and prospective
clients
§ Collaborate with other departments to ensure prompt delivery of
services as agreed with the Clients.
§ Develop and maintain high client satisfaction ratings through
successful working relationships with clients.
§ Organize
marketing campaigns, adopt business strategy and pricing of services to
capture required target markets.
§ Develop an integrated strategy to
achieve deeper market penetration in current markets and expand into new
markets
§ Responsible
for developing and implementing all aspects of the company’s brand
management, corporate communications campaigns
§ Oversee TDL’s
public relations initiatives and CSR including advertising, marketing
materials and publications.
§ Strategically network with statutory bodies and key players in the
industry
§ Manage the
company’s social media platforms.
§ Maintain the
security of all information entrusted to the staff
§ Tender periodic
reports on marketing growth and social media impact
§ Comply with the
principles and policies in the information handbook
§ Other official tasks assigned
KEY PERFORMANCE INDICATORS
§ Revenue Growth
§ Cost Reduction
§ Audit Defect Rate Compliance
§ Ensure prompt disbursement of id cards & branded items.
§ Turn-around time, Issue Resolution & Quality Rate
§ Implementation of Efficient & Effective Policies, Procedures &
Processes
§ Strategic initiatives
§ Growth in number of Digital Marketing (engagement)
§ Growth in number of Digital Marketing (followership)
§ Client satisfaction rating
Requirements
Knowledge
§ All Company’s
businesses
§ Service/Product
development & management
§ Customer
Relationship Management
§ Financial
analysis and advisory
§ Microsoft suite
Skill/Competencies
§ Collaborative
and supportive style of working
§ Resourcefulness
& Resilience
§ Empathy
§ Accuracy and
attention to detail
§ Excellent time
management and organisation skills
§ Interpersonal
skills
§ IT and Computer
appreciation
§ Excellent
Communications skills (written and oral) with strong business and customer
focus
§ Reasoning and
Analytical Skills
§ People
management
§ Negotiation
skills
§ Excellent
presentation, body & sound language skills
§ Excellent
business development and relationship management experience
§ Sound
interpersonal and negotiation skills
§ Business
advisory competence relating to client industry knowledge
§ Basic portfolio
management skills
Benefits
Skills Required
- Knowledge of all company businesses
- Service and product development and management
- Customer Relationship Management experience
- Financial analysis and advisory skills
- Proficiency with Microsoft suite
- Experience in business development and relationship management
- People management experience
- Excellent written and oral communication skills
- Strong negotiation skills
- Time management and organizational skills
- Analytical and reasoning skills
- Experience managing social media platforms
- Presentation and interpersonal skills
- IT and computer literacy
- Basic portfolio management skills
What We Do
Total Data Limited is a management consultancy firm that specializes in providing end-to-end HR services.
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