Marketing Campaign Manager, Offers and Shopping

Job Description
Join our Offers & Shopping Marketing team as a Campaign Manager, where you'll optimize and deliver value-generating communications. Be a steward of the Offers and Shopping product and vision, driving impactful marketing campaigns.
As an Offers & Shopping Marketing Campaign Manager within our Marketing Team, you will be entrusted with the comprehensive development and implementation of email campaigns and channel marketing. Collaborating closely with both internal and external partners, your role will be pivotal in delivering effective communications and optimizing engagement across various customer segments.
Job Responsibilities

• Drive end-to-end email marketing execution for Offers & Shopping campaigns across all delivery channels.
• Partner with cross-functional stakeholders to coordinate campaign execution, owning requirements and deliverables.
• Anticipate and communicate operational needs, executing on deliverables.
• Eliminate roadblocks and find mutually beneficial solutions to interruptions or delays.
• Gain and maintain knowledge of product vision, strategy, and operations, championing with stakeholders.
• Collaborate on audience segmentation and personalization to optimize engagement.
• Partner with creative agencies to refresh email creative and develop new content for specific segments.
• Manage and communicate tracking and analytics of email campaigns, drawing insights from data.
• Execute process and control requirements for marketing channels, adopting Single Intake and Control checklists.
• Build relationships across stakeholders, including product-design-technology teams and business lines.

Required Qualifications, Capabilities, and Skills

• Highly motivated self-starter with strong prioritization and management skills.
• Demonstrated ability to work effectively within a team environment.
• Strong written/verbal communication and emerging presentation skills.
• Proven ability to build strong cross-functional relationships.
• 3+ years of marketing execution, project coordination, or similar experience.
• Experience with CRM, campaign analytics, and marketing automation systems.
• Strong sense of initiative and ability to deliver fully vetted answers and recommendations.
• Ability to identify potential risks and provide recommendations for remediation.
• Capacity to multi-task and prioritize in a fast-paced environment.
• Ability to develop and execute "test-and-learn" approaches to inform email strategy.

Preferred Qualifications, Capabilities, and Skills

• Experience in a regulated industry with an understanding of risks and controls in marketing.
• Understanding of core marketing channels: Digital, Email, Direct Mail.
• Hands-on, "can do" attitude with a track record of contributing.
• Proficiency in PowerPoint, Excel, Confluence, and flexibility in learning new systems.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.