Marketing Account Coordinator

We are a people first organization, based in Austin, TX. Sure, our expertise is in marketing automation and optimization, but we care about creating meaningful connections, both with our clients and within our team. We're a small but rapidly growing tech start-up, with a strong focus on diversity and inclusion, charitable giving, and creating a fun and nurturing work environment for our team members. We invest in the growth and happiness of our team so that we can all rise collectively toward success! In fact, we were named as one of Inc Magazine’s 2023 Best Places to Work, largely due to our thoughtful benefits and inclusive culture.

We're looking for individuals that share our vision of a creative and innovative workplace, where your skills and achievements can multiply at hyper-speed.

As an Account Coordinator, you'll be the key contact for both our clients and internal teams. We're looking for someone who is proactive, positive, and passionate about helping others. You'll also be highly skilled in communication, offer great customer service, and have exceptional time management, and project management skills.

You'll be responsible for several accounts, where you will commit to building long-term relationships with clients, developing awesome marketing strategies, and collaborating with our design, Salesforce, Pardot, and development teams to execute on client projects. If you're looking to grow professionally with a group of rad people that will lift you up and value you for your hard work...well, we encourage you to apply!

Responsibilities:

• Work directly with clients on Salesforce and Pardot marketing project requests, ensuring on-going client happiness and satisfaction
• Manage client project boards and ensure timely completion of projects
• Build and maintain strong relationships with clients based on trust and respect
• Handle client complaints and concerns with ease and grace
• Display empathy and emotional intelligence
• Collaborate with and clearly communicate clients' goals and needs with internal teams
• Maintain documentation of client sessions and processes
• Monitor client marketing analytics and make suggestions for improvement
• Create reports for clients as requested

Requirements:

• 2+ years experience in account or project management
• High level of efficiency and accuracy (very detail oriented)
• Exceptional verbal, written, and interpersonal skills
• Excellent time management skills and organizational skills
• Adaptable and excited about fast growth
• Passionate about helping people
• Ability to take initiative and make things happen
• Ability to solve problems quickly and think strategically
• Experience with task management tools, such as Asana
• Experience with Salesforce, Pardot, Lucid Charts, Google Analytics, Facebook Insights, etc. are highly preferred

Experience:

• Marketing: minimum of 1 year (Preferred)
• Account or Project Management: minimum of 2 years (Required)
• Bachelor’s degree (Preferred) Ideally in Business Administration, Project Management, Marketing, or related field.
• Experience with Salesforce and Pardot is highly preferred

Benefits:

Our 2023 Best Places to Work assessment revealed that our organization shines in contrast to other organizations our size when it comes to benefit offerings. You can find a list of our exciting benefits below.

• Medical, Dental, and Vision Insurance
• 401K Matching
• Charitable Donation Matching
• Home Office Workspace Stipend
• Professional Development Stipend
• Employer-funded Certification Opportunities
• Student Loan Repayment Program
• Wellness Stipend
• Mental Health Therapy Stipend
• Unlimited Paid Time Off
• Regular Team Events (such as Happy Hours)
• 40 Hours Required time off One Week End of Year Holiday
• Access to organization subscriptions
• Personal Care Travel Reimbursement

Salary Range: $50,000.00 - 55,000.00 USD

COVID-19 considerations: We are remote at this time, though a hybrid option will be considered/offered in the near future.