Market Leader, Customer Growth - Business Cards & Payments

Locations: Sales - IL - Chicago, United States of America, Chicago, Illinois
Market Leader, Customer Growth - Business Cards & Payments
Territory: IL, WI, MI, IA, MO and AR
About the job
Are you a self-starter, a go-getter, and a deal maker? In Capital One's Business Cards & Payments group, you will find a culture that rewards such entrepreneurial spirit. We believe in unlocking the power of people and equipping you to do great things! We are looking for like-minded people who can share our passion for success.
Within the Business Cards & Payments organization, our Field Sales teams work with Small and Mid-Sized Business owners to create long term, meaningful relationships to better understand their business and their entire B2B wallet. Our Customer Growth Team, through a consultative approach, is able to help mid-sized business owners with the right products to optimize the rewards and benefits they receive.
We are committed to helping customers leverage our tools to lower the stress of financial management and increase the profitability of the bottom line. We aspire to become a trusted advisor, an informed teacher, and a concierge to guide and improve the confusing experience of owning, managing, and growing a small business. To do this we must be accessible, we must be as dynamic and adaptive as their lifestyle is, and we must be present in the lives of these customers.
As a Local Market Leader (LML), you will report directly to the Regional Vice President of Customer Growth in Business Cards & Payments and will be responsible for building and leading high performing locally based relationship managers that deliver against the defined objectives including: recruiting, onboarding, and training of sellers, and day-to-day leadership of the team. This role will lead a team of sellers within a specific geographic market and is responsible for achieving revenue and financial objectives for their markets.
Job responsibilities include but are not limited to the following:

• Deliver superior growth and profitability by meeting or exceeding targets in purchase volume, existing customer growth, account penetration, profit, cost, productivity etc. across their region while providing an outstanding customer and associate experiences.
• Provide sales leadership and direction, and program management within their team.
• Build a dynamic sales culture that compliments the broader Field strategy and assist their team in achieving their account growth and purchase volume goals.
• Participate in the strategic / tactical planning process with the Customer Growth Sales extended leadership team to drive growth, market share, revenue, cross-sell, sales force growth and productivity, targeted market penetration, customer retention and profit goals.
• Ensure that all customer interactions are conducted in accordance with Capital One legal and compliance and regulatory guidelines.
• Champion effective partnerships with the various headquarters based support teams and local Retail and Small Business banking and Commercial bank relationships throughout their market.
• Select, orientate, train, coach, develop, motivate and conduct joint work with their team of Relationship Managers.
• Partner with other Local Market Leaders to ensure consistent execution of sales strategies.
• Champion voice of client and voice of associate feedback to support and inform culture of continuous improvement.
• Have a deep passion for coaching and developing front line sales professionals as well as yourself.

Basic Qualifications:

• At least 5 years of business-to-business sales experience
• At least 3 years of sales management experience or at least 3 years of peer coaching experience

Preferred Qualifications:

• Bachelor's Degree in Sales, Marketing or Business Management
• 6+ years of customer growth or business development sales experience
• 5+ years of experience in a sales leadership role
• 5+ years of portfolio management experience
• 3+ years of experience partnering with Small Businesses
• 3+ years of financial industry experience
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
• Proficiency in Salesforce.com

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Sales Territory: $155,000 - $155,000 for Sr. Manager, LML
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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