Marina Operations Lead

Posted Yesterday
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23518, Norfolk, VA, USA
In-Office
Junior
Real Estate • PropTech
The Role
Lead daily marina operations and a small team, ensure property maintenance, safety, and customer satisfaction; manage transient boaters and rental fleet; drive operational improvements and deliver premium customer service.
Summary Generated by Built In
Description

Come work in a beautiful setting right on the water! Do you love to work with people? Do you have a positive, uplifting demeanor that is infectious to those around you? Are you the type of person who loves to take the lead, solve problems, and overcome obstacles?

If that sounds like you, we’d love for you to join us!

Who We Are:

At Morningstar Marinas Little Creek we love what we do and we hope it shows. We've created a community of boaters who come together to enjoy life on the water, and our role is to provide best-in-class services and amenities designed to make it happen. With coastal locations in VA, GA & FL, and inland lake locations in NC and OH, we strive for our customer experiences to be as jaw-dropping as our settings.

As part of our team, you’ll benefit from training programs and development opportunities, a workplace view that’s hard to beat in the opposite of a desk job, flexible schedules, and much more. We believe our greatest investments are our people and we’d love to invest in you.

Who We’re Looking For:

A detail-oriented individual who understands what it means to provide impeccable customer service. A person who listens to understand, and looks to solve problems as they arise. Someone who takes immense pride in their work and can multi-task like a pro. We want a people-person who can easily operate in a flurry of activity, yet remain as calm as a Buddhist monk at a rock concert.

What You’ll Do:

  • Report to the General Manager and Marina Manager of the marina.
  • Lead a team in day-to-day property maintenance and operational tasks
  • Create, and operate in, a clean and secure environment that ensures the absolute safety of our employees and customers alike.
  • Have a firm grasp on our marina business - from interacting and handling our visiting transient boaters, to managing the rental boat fleet, and everything in between.
  • Recognize the value of premium customer service and execute practices that are beneficial to both the customer and the needs and goals of the marina.
  • Drive efficiencies, implement operational improvements, and constantly strive for customer satisfaction

Benefits:

  • Paid time off, and the option to enroll in our benefits package
  • A flexible schedule
  • A casual, comfortable uniform (we’re talking t-shirts & shorts)
  • Growth opportunities in an established organization
QualificationsQualifications

What You Need:

  • At least 2 years of experience working in a fast-paced operational environment
  • Independence & intuition; curiosity & creativity
  • Solid problem-solving skills; the ability to address immediate needs and quickly find resolutions to issues
  • A strong willingness to learn – not just the immediate dock master duties, but those of the entire marina operation
  • Top-notch verbal and written communication skills - this one is non-negotiable

Morningstar Marinas, LLC is an equal opportunity employer.

Skills Required

  • At least 2 years of experience working in a fast-paced operational environment
  • Ability to lead a team in day-to-day property maintenance and operational tasks
  • Ability to create and maintain a clean, secure environment ensuring employee and customer safety
  • Customer-service orientation; experience interacting with transient boaters and managing a rental boat fleet
  • Strong problem-solving skills; ability to address immediate needs and quickly find resolutions
  • Strong willingness to learn all aspects of marina operations
  • Top-notch verbal and written communication skills
  • Independence, intuition, curiosity, and creativity
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The Company
160 Employees
Year Founded: 1981

What We Do

Founded in 1981, Morningstar Properties, LLC is a vertically integrated real estate developer, owner, fund manager, and operator specializing in specialty real estate assets. The company focuses on developing and acquiring state-of-the-art self-storage and marina facilities, with a growing portfolio of more than 100 storage properties and marinas across the United States, dedicated to providing superior customer experiences.

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